CoinDCX - Assistant Manager - Quality

1 month ago


Mumbai, India CoinDCX Full time

You need to be a HODLer of these:

Ability to manage time effectively, set priorities and meet deadlines

Education: Any Graduate/PG


You will be mining through these tasks:

- Performance Monitoring and Feedback:

- Ensure customer interactions are evaluated consistently and fairly, according to established quality criteria

- Conduct weekly calibration with agencies

- Perform auditor-to-auditor checks to ensure there is no audit variance

- Connect with the agency on daily basis to check on CSAT observations

- A2A feedback to be shared with QA's

- Address all rebuttals shared by agencies

Training and Development:

- Collaborate with the training team to design and implement quality-focused training programs

- Identify and address skill gaps of QA's

- Identify product & process related training opportunities for QA's and arrange training sessions

Client and Stakeholder Communication:

- Act as the primary point of contact for quality-related inquiries from agencies

- Escalate product and process issues to respective stakeholders

- Weekly connect with agencies

Reporting:

- Weekly audit report to be shared with agencies

- Monitor new hire certification and share the certification report with the respective agencies

- Share audit-related insights with stakeholders

Are you the one? Our missing block:

- You are knowledge-hungry when it comes to VDA and Web3, always eager to dive deeper and stay ahead in this evolving space.

- The world of Web3 and VDA excites you, fueling your curiosity and driving you to explore new opportunities within this dynamic landscape.

- You act like an owner, constantly striving for excellence, impact, and tangible results in everything you do.

- You embrace a 'We over Me' mindset, growing individually while fostering the growth of those around you.

- Change is your catalyst, igniting your passion to build and innovate.

- You think outside the box, unbound by limitations or doubt, always pushing the boundaries of what's possible.

(ref:iimjobs.com)

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