Senior Quality Operations Professional
3 weeks ago
**Key Responsibilities**
Performance Monitoring and Feedback:
- Monitor and evaluate customer interactions for consistency and fairness.
- Conduct weekly calibration meetings with agencies to ensure quality criteria are met.
- Perform auditor-to-auditor checks to identify and address any audit variances.
Training and Development:
- Collaborate with the training team to design and implement quality-focused training programs for QA's.
- Identify and address skill gaps in QA's to enhance their performance.
- Arrange training sessions for QA's on product and process-related topics.
Client and Stakeholder Communication:
- Act as the primary point of contact for quality-related inquiries from agencies.
- Escalate product and process issues to relevant stakeholders.
- Establish a weekly connection with agencies to discuss quality-related matters.
Reporting:
- Prepare and share weekly audit reports with agencies.
- Monitor new hire certification and share certification reports with agencies.
- Share audit-related insights with stakeholders to inform decision-making.
Dream Candidate:
- Has a passion for Web3 and VDA, staying up-to-date with industry developments.
- Embraces a 'We over Me' mindset, driving individual growth while fostering the growth of others.
- Thrives in an environment where change is a catalyst for innovation and growth.
At CoinDCX, we're seeking a talented individual who embodies these qualities to join our team.
As a Senior Quality Operations Professional, you will be responsible for driving quality initiatives, developing training programs, and ensuring effective communication with stakeholders.
Join us in shaping the future of quality operations at CoinDCX.
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