Hathway - Team Lead - Sales
2 months ago
Team Lead - Sales
- Hathway Cable & Datacom Private Limited belongs to the Rajan Raheja Group which owns and operates some of the country's largest corporate brands.
- When we entered the cable and entertainment business in 1995, we aimed to give the people quality service and transform the way they received information and entertainment.
- Something we have achieved over and over again.
- Following our inception, we have expanded our service offerings to include four broad spheres of information and entertainment.
Hathway now offers:
1) Cable TV
2) Digital Cable TV
3) Broadband Internet
4) Lead and manage a team of sales executives to achieve sales targets and business objectives.
- Set clear team goals and provide performance feedback regularly to drive team success.
- Track key performance metrics such as sales conversion rates, customer acquisition, and revenue generation.
- Monitor team performance, analyze results, and implement improvement strategies.
- Resolve escalated customer issues and manage difficult client relationships when required.
- Ensure high standards of customer service and satisfaction in all interactions.
- Conduct regular team meetings to communicate goals, discuss challenges, and maintain team engagement.
- Provide training and mentorship to team members to enhance their selling skills and product knowledge.
- Report team performance and sales data to upper management and provide insights for process improvements.
- Maintain documentation of sales strategies, best practices, and customer feedback.
- Continuously identify areas for process improvement and implement efficient sales methodologies.
- Collaborate with other departments like marketing, customer support, and operations to align on goals and ensure smooth workflow.
Required Skills:
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Solid understanding of sales techniques and market trends.
- Proficient in CRM software and sales performance tools.
- Problem-solving skills and ability to handle escalated customer issues.
- Ability to analyze sales data and generate actionable insights.
- Strong organizational and time management skills.
- Ability to train and develop team members.
Educational Qualifications:
- Bachelor's and master's degree in Business, Marketing, or a related field.
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