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Workfront Consultant

4 months ago

Bengaluru, India Tech Mahindra Full time

Tech Mahindra is looking for the Workfront Consultant to join the award winning team. The successful candidate will work with the e-commerce team and will be responsible for the design of the solution through the lifecycle of a project.


Workfront Consultant is primarily responsible for ensuring the success of Workfront customers by efficiently assessing, designing, implementing and configuring work management solutions using the Workfront platform.


This role requires a hands-on technical, results-oriented practitioner with a deep business process and integration consultative focus. In addition to implementation consulting expertise, this role requires a guiding approach that increases solution adoption, adds business value, and ultimately optimizes the implementation process to enhance the client experience, increasing satisfaction and retention.


ROLE & RESPONSIBILITIES:

Deliver reliable, enterprise-grade integrations and facilitate other technical interactions during the customer journey

Lead technical discussions with customers throughout project delivery

Partner with Pre-Sales Architects, Consulting Delivery Managers, Implementation Consultants and Project Managers to design and implement integrated solutions for the customer

Oversee technical development and follow standard operating procedure documentation to support technical delivery and integrations with 3rd party software

Troubleshoot technical issues by confirming the validity of the problem and providing proven solutions

Provide post-deployment technical support for issues related to customer integrations

To assess integration needs/requirements, identify solutions, describe the integration process and capabilities, both during pre-sales and post-sales stages of the customer journey.

Developing the integration solution (program coding, IPaaS orchestration, ETL configuration, etc.) and identifying necessary Workfront configuration to support the integration approach.


REQUIRED EXPERIENCE

Bachelor’s degree 8+ years overall experience in Software development

5+ years of experience in client facing integration and/or implementation work (integration, software development, networking, operations, etc.)

Proficient with Workfront Fusion or Dell Boomi or equivalent Integration Platform as a Service (IPaaS) provider is desired

Proficient Java, PHP, or Python; and JavaScript, HTML, and CSS

Familiarity with relational databases / SQL

Experience with Data migration from previous client tools & systems

Strong technical, analytical, and troubleshooting skills

Proactive, flexible, hands-on, results-oriented practitioner with a deep business process, consultative focus

Ability to prioritize competing tasks in a fast-paced, dynamic environment