Digital Project Manager

3 months ago

Bengaluru, India Gallagher Full time

Overview

The Digital Project Manager/ Traffic Manager is responsible for ensuring all incoming requests that require Digital collaboration/deliverables move seamlessly through the internal workflows & processes that support Digital and Art teams mainly for the Gallagher company websites. This role is intended to oversee requests that cross over the digital departments, and will be heavily involved in the use and refinement of our Project Management tool, Workfront. The role manages requests and campaigns from intake to release, ensuring timely communications, resources are assigned and prioritized appropriately and timelines are communicated and met. They will work closely with the Digital teams and internal stakeholders to balance workloads and meet all project deadlines, perform project tracking and reporting, and ensure all internal processes and industry best practices are followed. How you'll make an impact Assess and intake of incoming projects and campaign requests, consults with Digital teams to convert projects, ensure all assets are available, prioritize work, assign resources, schedule kick-off calls, and apply appropriate SLAs to client requests. Manages workflow/schedule of requests from intake to release while keeping all parties informed of status, escalates conflicts and risks, follows up on missing assets, and ensures that the project is closed out properly. Enforces adherence of procedures and guidelines for workflow processes and deadlines to ensure standardized approach and delivery. In coordination with Digital team leadership, collaborates on and maintains project management guidelines/best practices and process documentation with the goal of continuous improvement to the project management process. Helps avoid delays in client feedback by utilizing effective reminder tactics as well as proactively escalating and addressing issues where timelines are in jeopardy or other information is needed in order for the team to proceed as scheduled. Maintains strong working relationships (internally and client-facing) to ensure open lines of communication regarding project or campaign priorities, requirements and status. Extensive experience with job tracking software or project management systems, with Workfront as the preferred technology. Prior traffic or project management experience managing multiple projects at any given time for websites. Attention to detail, and the ability to work under tight deadlines, while managing multiple projects simultaneously in a fast-paced environment. About you Self-motivated and proactive, you have a forward-thinking mindset and take initiative. Possess strong communication skills and demonstrate your ability to interact effectively across all levels and teams. Elevated attention to detail with an ability to juggle and prioritize a large number of deliverables at one time. Obtain a flexible approach to change; work effectively in a variety of situations; constantly seek improvements. BA or BS in Marketing, Business Administration, or related field. Minimum 3 years relevant project management experience in a marketing or agency setting, with solid understanding of integrated campaigns and digital projects a must. Fluent in English, both in verbal and written communication. Insurance, finance industry or benefits consulting experience. Strong technical skills across Microsoft Office Suite and project management software, Workfront preferred. Experience crafting and handling detailed work plans based on outlined scope and objectives.

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