Administrator - Adobe Workfront

4 months ago

Bengaluru, India Dentsu Global Services Full time

Company Description
**Merkle**, a dentsu company, is a leading data-driven customer experience management enterprise specializing in delivering unique, personalized customer experiences across platforms and devices. With over 30 years of experience, Merkle partners with Fortune 1000 companies and non-profit organizations to optimize their customer portfolios. Its expertise in data, technology, and analytics enables it to gain insights into consumer behavior, driving hyper-personalized marketing strategies. Merkle's consulting, creative, media, analytics, data, identity, CX/commerce, technology, and loyalty & promotions capabilities combine to drive improved marketing results and a competitive edge. With over 14,000 employees, Merkle is headquartered in Columbia, Maryland, with more than 50 additional offices worldwide. Its innovative solutions enable brands to build meaningful customer relationships and enhanced customer experience.

**Job Description**:
**What you will be doing**

**1) Workfront Governance**: Helping drive the Shift Paradigm use and adoption of Workfront
- Supports the organization on system best practices and utilization alterations to best serve their working group while staying compliant with the governance structure
- Plays a hands-on role in system implementation for system functionality modules or new/existing group rollouts
- Be seen as an expert Workfront User, understanding all areas of functionality and how they should be used by different personas and user types
- Actively partners with the Platform Management Team to understand the Workfront product roadmap and translate it into how enhancements or system changes can benefit Shift Paradigm
- Partners with our internal teams on any architecture or support needs for Workfront

**2) Workfront System Administration and Management**: Supporting the system utilization and stability
- Actively completes system builds, configurations and development tasks for system enhancements in both the Workfront and Fusion environments
- Assists with the evaluation of user feedback submitted via the Workfront Request Queue for system changes and enhancements
- Partners with other members of the Platform teams to manage troubleshooting and assist in recommending solutions to system or user issues
- Conducts regular audits on system utilization and data to increase system quality, resolve inconsistencies and correct workflow and/or system integration processes.

**3) Workfront Reporting**:Creating visibility and understanding of the work and resource utilization
- Establishes metrics, builds reports and dashboards to aid in user workflow, portfolio/program/projects, channel project types and resource management
- Performs statistical analysis on gathered data, running queries and makes recommendations

**4) Workfront System Training**: Provides training and information to the organization to solidify system understanding and further support utilization
- As a part of new/updated implementations, works with and assists the Change Management team in communication planning and system training across multiple user groups that include various levels of users
- Crafts training materials - including but not limited to: training presentations, QRGs (Quick Reference Guides), Job Aids and training videos
- Assisting with new employee onboarding to ensure familiarity with the Workfront system and understanding of role-specific responsibilities within the system

**Qualifications**:

- 5+ years of experience in a professional, client-focused environment--must have strong operational, project management and leadership experience
- 3+ years related professional experience in Workfront system administration,
- 2+ year’s experience in project management or equivalent role
- Bachelor’s Degree in Business, Information Technology, Marketing--or equivalent experience
- Proven experience in leading and managing Workfront administration within a large corporation
- Ability to explain complex technical material clearly to users with varying levels of proficiency
- General understanding of the marketing and creative workflow processes
- Experience in system implementations and enhancements
- Strong critical thinking, analytical and problem-solving skills
- Possess a profound curiosity and never afraid to ask “why?”
- Strong willingness to learn and grow skills and abilities
- Outstanding organizational and time management skills
- Excellent verbal and written communication skills, including presenting to various levels within an organization
- Demonstrated ability to motivate your co-workers and inspire a one-team approach
- Gives and receives feedback with a positive intention
- Intuitive problem solver with the ability to anticipate and action plan
- Unwavering can-do attitude in a fast-paced, deadline-driven environment
- Challenges the status quo, champions change, influence others to change
- Learns equally from successes and failures
- Supports a diverse and

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