SENIOR MANAGER

SENIOR MANAGER - CARGO SERVICESJOB PURPOSE & SPECIFIC RESPONSIBILITIESThe Senior Cargo Manager reports to the Assistant Vice President – Cargo Operations.Provides good customer service to airlines and other clients by ensuring that their requirements, enquiries and complaints are attended to and resolved expeditiously.Provide prompt services to queries on export and import cargo irregularities from clients and their overseas stations.Conduct regular weekly/monthly meetings with airline clients to review and resolve operations issue.Plan and introduce work improvement methods by conducting work studies on work processes with emphasis on staff deployment.Analyze the data collected and propose ways to improve the work processes and improve staff and resource utilization.Expenditure and exercise tight controls to prevent excessive expenditure.Monitor the results of relevant projects and submit post implementation reports.Ensure that all performance data are properly maintained.Ensure that quality control checks/ measures are in place for all functions in cargo operationsResponsible for quarterly review of quality control and self – assessment for cargo division.Ensure the compliance of assigned airlines Service Level Agreement (SLA) and achievement of a score of “good” in the monthly and bi-annual surveys.Liaise with relevant section or department involved whenever there are new procedure/handling/audit requirement introduced by the airline.Attends to the airline auditor who audits station’s operation in particular with regards to safety, procedures and dangerous goods handling.Explore, identify enhancements to IT systems to improve work methods and staff productivity to provide a high standard of service.Planning, implementation, evaluation and guidance of all cargo operational and administrative functionsEnsure timely replacement of old equipment and plan for budgetary allocation for capitalization of assets used at the airport for operational functionsTo ensure strict compliance to their department/section operational safety and security functions, and also ensuring operations are provided with necessary resources.Evolve and monitor implementation of cargo handling proceduresAttend customer complaints and resolve them in a timely mannerEnsure rectification of discrepanciesEnsure processing of cargo claims with shortest time possibleDevelop system for regular monitoring of field operationCoordinate with station/terminals for improvement of service facilitiesTo prepare and update Cargo Handling Manual/circulars and other reference materialUpdate station about IATA regulations & procedures of cargo handlingNegotiate and update cargo handling agreements relating to cargo servicesImplementation of SMS in CargoEffectively manage cargo handling facilitiesMake cargo handling procedures more efficient and conversant to industry requirementsManagement and optimum utilization of Cargo Terminal facilitiesOptimum utilization of available manpower and motivating manpower for training/rewards.Responsible and accountable for overall quality, safety and security of operations.You will be responsible and accountable to make necessary operational decisions related to safety and security matters at all times whilst on duty.EDUCATIONAL QUALIFICATIONSBachelor’s Degree / diploma (or) equivalent from a reputed universityPost Graduate degree preferredRELEVANT EXPERIENCEMinimum of 5 years of relevant experience of airline experienceMust have lead an area of operations successfullyGood oral and written communication skillsMust possess exceptional leadership and interpersonal skillsMarketing experience will be considered an advantageExperience in risk analysis procedures, airline quality management systems and familiarity with ISO 9001/2000 proceduresEligible in Dangerous Goods Acceptance and Live Animals RegulationsEffective people management and planning/organizing skills, customer focused and analytical with good judgmentMust have lead an area of operations successfullyExcellent knowledge of the layout of the Noida Air Freight TerminalThorough Airline Industry knowledgeShould be able to handle matter relating to compliance/discrepancies & claims related to cargoShould be computer literatePERSONAL CHARACTERISTICS & BEHAVIOURSAbility to work in a diverse, multicultural and fast paced operational environmentStrong leadership skills and proven experience in staff development“Hands on” approach to all tasksAbility to take a proactive approach to overcome challenges and achieve resultsDeveloping sub-ordinates skills and competencies and defines development needsMust be a good decision maker to come out with practical solutionsMust be ready to take initiative and lead in unforeseen circumstancesMust have good interpersonal skills and maintain good relations with stakeholders involvedMust be smart, confident, calm and level-headedMust possess good organizational skillsFluent in written and spoken EnglishAdvanced Knowledge of MS Office applicationComprehend and translate complex data and its relationship to trends and observationsResponsible for quarterly review of safety , quality control and self – assessment for cargo division.