Service Delivery Manager

1 week ago

Mumbai, India VIBS Infosol Private Limited Full time

We are seeking a Service Delivery Manager with hands-on experience managing cybersecurity projects involving technologies such as DLP, Next gen Firewalls, IDS/IPS, EDR/XDR, NAC, IAM, WAF, PAM/PIM, CASB, CSPM, Secure Email Gateway, Backups, Vulnerability Management, Nessus, Qualys, and other security solutions. The ideal candidate will have a strong technical background, proven project delivery expertise, and demonstrated leadership in handling cross-functional teams and multiple client engagements. Location: Mumbai / Indore. Department: Cybersecurity Service Delivery. Experience: 8+ Years.Key Responsibilities:- Manage end-to-end delivery of multiple cybersecurity projects, including DLP, Next gen Firewalls, IDS/IPS, EDR/XDR, NAC, IAM, WAF, PAM/PIM, CASB, CSPM, Secure Email Gateway, Backups, Vulnerability Management, Nessus, Qualys, and other security solutions.- Coordinate project scope, schedule, resources, milestones, and delivery quality across technical teams.- Serve as the primary client contact for ongoing service delivery, handling escalations and ensuring client satisfaction.- Lead a team of security engineers, deployment specialists, and technical leads to ensure efficient and timely project execution.- Conduct regular project status reviews, risk assessments, and performance reporting for both internal and external stakeholders.- Ensure compliance with ISO 27001, ITIL, or organizational project and security standards.- Work with OEMs and partners to align delivery methodology and ensure smooth implementation across security domains.Role Expectations:- Minimum 8 years of experience in IT/security service delivery or project management roles.- Hands-on experience in delivering security projects involving DLP, Firewalls, IDS/IPS, NAC, SIEM, EDR/XDR or endpoint security.- Proven leadership in managing project teams (on-site/offshore), with excellent communication and organizational skills.- Strong client-facing skills with the ability to manage expectations, resolve conflicts, and ensure satisfaction.- Familiarity with project management tools and dashboards (e.g., Jira, MS Project, Smartsheet).- Understanding of compliance frameworks such as ISO 27001, SOC2, or RBI/SEBI regulations (preferred).- Certifications such as PMP, ITIL, CISSP, CISM, CEH, or relevant OEM certifications will be an added advantage. (ref:iimjobs.com)

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