Infra Operations Manager

4 weeks ago

Mumbai, Maharashtra, India Tech Mahindra Full time
  • Must have detailed understanding of Managed Services Business Model
  • Must have experience in Managing environment like, Linux, AIX, Websphere, Weblogic , Storage & Backup Admin,etc., roles.
  • Must have expertise to perform Disaster Recovery Design Planning, HA Design Planning
  • Must have expertise in to manage technical staff and Infra Hardware and Software equipment's related to Cloud, Virtualization, Server, Network, Security, Databases etc.
  • Must have effective abilities to maintain strong relation CIO, Vendors, Security and Other Support Teams
  • Must have expertise handling technical escalation, technical analysis, Risk Management, Issue Management
  • Must have expertise to plan/review/approve and deploy system-wide changes to reduce interruptions and server downtime.
  • Must have expertise in planning/review/approve maintenance tasks to reduce interruptions and server crashes.
  • Must have expertise to resolve escalated issues, Major incidents, Priority activities with good problem-solving abilities.
  • Must have expertise to review error logs and user-reported errors and identify stable and reliable solutions
  • Must have expertise to perform system capacity planning to reduce interruptions and server crashes
  • Must have expertise to perform system backups and restoration according to company or industry standards
  • Must have expertise to perform system security by noticing faults and vulnerabilities within the server's architecture.
  • Must have expertise to conduct training and perform interviews to hire candidates of domain skills.
  • Must have expertise to analyze issues and good problem-solving abilities to avoid repeated failures.
  • Must have knowledge on ITIL process like Incident Management, Change Management, Business Continuity Planning, Information Security process.
  • Must have good communication abilities to drive teams on effective problem management, Change Management
  • Must have documentation capabilities to provide RCA, Tracking of Open Issues, Risk
  • Must have documentation capabilities SOP, Knowledge Articles required in providing technical support and guidance to users.
  • Must have effective communication skills to present and also discuss issues with Vendors and Customers.
  • Must have leadership skills to guide and drive the team to achieve goals as part project requirements.
  • Must be self-motivated and have abilities to work in 24*7 Data Center environment.
  • Must have effective knowledge to prepare and understand LLD, HLD Documentation
  • Must have abilities in identifying, tracking and reporting Incident, Requests, Changes, Hardware Inventory, Risks, Issues

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