Santo Systems

Salesforce Technical Project ManagerLocation : Hyderabad (Work from Office)Experience : 8+ YearsMode : Permanent Role with MNC (via Santo Systems)Job Description:- We are hiring an experienced Salesforce Technical Project Manager to lead end-to-end Salesforce project delivery for a global MNC client. The ideal candidate should have strong technical knowledge of Salesforce platforms, cross-functional team leadership skills, and proven experience driving large-scale CRM implementations.- This role involves project planning, stakeholder management, change management, technical oversight, and ensuring timely, high-quality project execution.Key Responsibilities:1. Project Planning & Execution:- Lead complete lifecycle of Salesforce projects-planning, scoping, execution, tracking, and closure.- Create detailed project plans, timelines, effort estimations, and resource allocation models.- Ensure all deliverables meet functional and technical requirements.2. Stakeholder & Client Management- Act as primary point of contact between business stakeholders, technical teams, and leadership.- Conduct requirement workshops, status meetings, and governance reviews.- Manage expectations and ensure alignment across multiple business units.3. Technical Oversight- Provide guidance on Salesforce best practices, system architecture, integrations, and customization.- Review technical solutions, configuration, code quality, and data migration plans.- Ensure platform scalability, security compliance, and system performance.4. Team & Resource Management- Lead cross-functional teams comprising developers, admins, QA, and analysts.- Drive collaboration across onshore/offshore teams.- Manage work allocation, productivity, and mentoring of team members.5. Change Management- Drive change requests, impact assessments, and deployment cycles.- Manage release planning, UAT cycles, and production rollouts.- Ensure adoption of Salesforce solutions through structured change governance.6. Training & Support- Organize user training, knowledge-transfer sessions, and post-go-live support.- Create documentation: project plans, user manuals, SOPs, technical specs.7. Compliance & Governance- Ensure adherence to IT security standards, audit requirements, and data governance policies.- Risk identification, mitigation planning, and escalation management.8. Staffing & Recruitment- Participate in hiring, onboarding, and evaluating Salesforce technical resources.- Support capability building within the internal Salesforce team.Required Skills & Experience:- Minimum 8+ years experience in Salesforce project delivery, with at least 3+ years in a TPM/Project Manager role.- Strong understanding of Salesforce architecture, Apex, Visualforce, Flows, REST/SOAP APIs, and integrations.- Demonstrated experience managing large CRM transformation projects.- Strong leadership, analytical thinking, and communication skills.- Experience managing multiple vendors, cross-functional teams, and global stakeholders.Certifications (Mandatory / Preferred)Must Have:- Salesforce Administrator- Salesforce Consultant (any specialization)- Scrum Master (CSM) or PMPGood to Have:- Salesforce Architect certifications- Agile/Scrum experience in enterprise environments (ref:iimjobs.com)