System Engineer L2

3 weeks ago

Mumbai, India XenTegra Private Limited Full time

About Us


XenTegra is a leading provider of digital workspace and end-user computing solutions, helping organizations achieve secure, efficient, and innovative IT environments. We are passionate about delivering high-quality services and fostering a collaborative and dynamic team environment.


Position Overview


We are seeking a Level-2 System Engineer with strong problem-solving abilities, excellent communication skills, and expertise in modern IT tools and platforms. This individual will work closely with a team of highly skilled professionals to support our East Coast customers, with occasional flexibility to cover other time zones as required.


Key Responsibilities


•Provide Level 2 support for end-user computing environments, focusing on Okta, Google Workspace, Kandji (for Mac environments), Slack, Confluence, and Jira.

•Troubleshoot and resolve issues with efficiency and precision, ensuring minimal downtime for customers.

•Collaborate with internal teams and external customers to deliver tailored solutions.

•Document processes, incidents, and resolutions in an organized and detailed manner.

•Maintain up-to-date knowledge of industry trends and tools, and proactively suggest improvements.

•Work effectively within a team of skilled professionals, contributing innovative ideas to enhance customer satisfaction.


Key Skills and Experience


•Technical Expertise:

•Okta: Identity and access management, configuration, and troubleshooting.

•Google Workspace: Administration, email management, and integrations.

•Kandji: Experience with Mac device management and endpoint security.

•Slack: Workspace management, troubleshooting, and automation.

•Confluence & Jira: Familiarity with documentation and project management tools.

•Problem-Solving: Ability to analyze and resolve complex technical issues efficiently.

•Communication: Strong verbal and written communication skills, ensuring clear and effective collaboration with both technical and non-technical audiences.

•Collaboration: A team player who thrives in a fast-paced, collaborative environment and enjoys working with “big ideas.”

•Flexibility: Open to working flexible hours to support a variety of customer needs.


What We Offer


•A dynamic and inclusive work environment that encourages growth and innovation.

•Opportunities to work with cutting-edge technologies and a team of highly skilled professionals.

•Flexible working conditions tailored to balance personal and professional needs.



Join us in shaping the future of IT solutions

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