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Head - Customer Success & Implementation - Security Platform

2 months ago

Gurugram, India Personaliq Full time

What You'll Do:

- Coordinate with sales, product, and technical teams to ensure a smooth onboarding experience for new clients

- Develop and maintain strong relationships with a designated portfolio of clients across the APAC, SAARC and MENA, ensuring high levels of satisfaction and loyalty

- Conduct regular strategic review meetings to discuss account health, usage trends, and uncover opportunities for product enhancement, renewal, and upsell within these regions

- Understand the unique business challenges and opportunities of clients within these diverse regions and tailor solutions that align with their objectives

- Serve as the main point of contact for your clients, managing any issues or concerns to ensure timely and satisfactory resolution.

- Analyze and leverage data on customer usage, satisfaction, and feedback from these specific regions to drive improvements in the product and overall customer experience

- Report on regional account performance, focusing on renewal rates and upsell success, and provide insights into regional market trends

- Forge powerful alliances with the Product Management and Sales teams to develop and communicate compelling value propositions for the Picus Security platform, ensuring solutions are perfectly aligned with client needs.

- Build actionable growth plans, ensuring customer loyalty and retention, and unlocking opportunities for upsell and cross-sell to achieve zero churn

- Act as the customer's voice within Picus, funneling critical feedback to our product and service teams to shape future development strategies and priorities

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