Manager - Back Office Operations (Stock Broking Business)
2 weeks ago
Responsibilities
- Define, implement and manage operational processes as per regulatory framework to ensure exchange compliance.
- Vendor management.
- Able to build and manage teams for important functions like account opening, paying payout stock and funds, DP account, customer modification, RMS etc.
- Responsible for customer support and seamless experience in a stock broking business.
- Ensure process oriented, TAT driven customer support as per defined SOP.
- Mentor and monitor team to ensure high level of accuracy and timely execution.
- Coordinate with IT and Sales team for development of online customer support process and Process automations.
- Handling regulatory audits of SEBI, Exchanges, etc.
Qualifications
- 5-10 years of Experience in stock broking operations.
- Knowledge of back office software like LD and CDSL.
- Well verse with DKYC process and other broking norms.
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