Application Support Engineer

4 weeks ago

Pune, India People Prime World Wide Full time

JOB DESCRIPTION :- Functioning as an Application Support for the new Cloud platform at one of the corporate investment bank. - Support the applications hosted on Azure/Databricks and facilitate onboarding of application to the Cloud platform. - Provide incident, problem, and event management according to the ITIL framework. - Drive the team to fulfil targets regarding problem management, incident management and meet agreed SLA's. - Drive incident, request, work driver and alert reduction efforts across an application cluster. - Face-off to and develop effective working relationships with internal Data Operations, Development, and Infrastructure teams. - Challenge the status quo and work to improve the support model used by the regional / global and Skills :- Candidate should have solid experience in providing application support and well versed with Incident/problem management. - Should be experienced in leading a team and help in building a team equipped with the skills/knowledge to support Cloud enabled applications. - Good understanding around Azure services like ADF, ADLS, SQL, Azure Monitor, Application Insights, Azure functions. - Should be comfortable around APIs and their implementation. - Should be comfortable in troubleshooting/coordinating for any service issues on Azure. - Certification encompassing this is good to have. - Application support will be 24/7 and releases scheduled for weekends so the candidate should be flexible regarding timings and weekend support as required at times. - Good communication skills and can explain complex technical issues to senior business stakeholders. - Proven incident & crisis manager who works well under pressure. (ref:hirist.tech)

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