Delivery Manager

1 month ago

Mumbai, India QualityKiosk Technologies Pvt. Ltd. Full time

About The Company:

QualityKiosk Technologies is one of the world's largest independent Quality Engineering (QE) providers and digital transformation enablers, helping companies build and manage applications for optimal performance and user experience. It is one of the world’s largest independent quality assurance providers, headquartered in Navi Mumbai, India. We help provide Quality Assurance Solutions & Services to 300+ Clients of all sizes around the world, across various verticals and geographies i.e., with operations spread across 25+ countries and a workforce of more than 4000 employees, the organization enables some of the leading banking, retail, e-commerce, government, automotive, telecom, insurance, OTT, entertainment, pharmaceuticals, and BFSI brands to achieve their business transformation goals.


QualityKiosk Technologies is a pioneer in Performance Engineering. The company has been featured in renowned global advisory firms' reports, including Forrester, Gartner, The Everest Group, and Hurun Report, for its innovative, IP-led quality assurance solutions and the positive impact it has created for its clients in the fast-changing digital landscape. The company was named the 'Best IT Employer of the Year Award' by the prestigious Business Leader of the Year Award by ET Ascent and World HRD Congress in 2023 and the Best Company to Work for 2022 by Business Connect Magazine.


Quality Kiosk’s 4000+ Quality Assurance consultants are spread across the globe including India, Dubai, Malaysia, Indonesia, Philippines, and Singapore. Amongst some of the recognitions we have received, Quality Kiosk has also been mentioned in Gartner’s ‘Build Continuous Quality into Your DevOps Toolchains’ Report 2018 and a feature of our QA automation platform in their Market Guide for Application Testing Services, Quality Kiosk has also been called ‘Asia’s Most Trusted Organization by International Brand Consultants, and ‘Happy Place to Work’ by World HRD Congress.


Intelligent Business Automation, DevOps, and Customer Experience are some of the key areas where we work with our partners to deliver Digital Quality Assurance. We at Quality Kiosk counts more than 50 of the Fortune 100 companies of India and 18 of the global Fortune 500 companies as our clients. With 300+ clients from various verticals, our clients include Reliance Industries, Reliance Jio, Toyota, HDFC Bank, ICICI Bank, SBI, Kotak Bank, DBS, Citibank, Prudential, BTPN Bank, Manulife, AIA, UAE Government – Ministry of Finance, Tata Group, Government of India (GSTN, NPCI), Vodafone and others.


Key Responsibilities & Deliverables:

• Kickstart new programs/projects for existing and new clients.

• Managing Accounts – Co-ordinating with Test Manager & Test Lead.

• Managing client escalation, People issues, requirement etc.

• Understanding existing clients, upcoming IT projects & IT budget etc.

• Working closely with the existing team – QK Account sales team for new logos and new solutions offerings.

• Contributing on Marketing & white papers.

• Working with Finance on billing and invoicing issues. www.qualitykiosk.com • Resource planning, coordinating with RMG, TA etc.

• Monitoring Revenue Leakage and GM improvement.

• Project Governance & Risk - Effort, Time, and Cost.

• Project scope / timeline deviation / Tracking CR with Client stakeholders.

• Skip level meetings with TL, STE & TE.

• New project Estimation and working on proposals. Contributes to strategic and policy development and implementation of the same in the organization.

• Allocates accountability amongst team, manages career development of others, liaise with other managers, advises the business on technology related issues & engages in short / medium / long term plan.

• Applies advanced knowledge and experience to the development of new methods, programs, and procedures. Offers expertise cutting across units and makes tactical decisions impacting business development and client relationship management.

• Advises Senior Management on specialized testing issues, conducts, supports, and reports research in one's own areas of expertise.

• Supports in new business proposition to bid management / account management team. • Promotes Existing Ips and creates new Ips for our clients.

• Grows the account from the current bucket size.

• Improves Customer Satisfaction for their respective accounts.


Required Experience:

• 18+ years of experience in the IT Industry, preferably worked in service-based IT industry.

• 15 years of proven capabilities in strategic project management and leading mid to large service oriented large teams driving the profitability, customer success and people success agenda.

• Proven experience in leading Agile, DevOps, technology, and digitization automation driven projects.

• Possesses strong BFSI domain knowledge (Preferred Indian clients)

• Strong delivery and technology excellence.

• Strong understanding on business value to be delivered to client with appropriate cost/ quality.

• Should have worked closely with Pre-sales for new logos and new solutions and ensuring financing, efficiency etc.

• Accountable for Revenue targets and maintaining good Gross Margin

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