Claims & Complaints Process Agent
5 days ago
We are hiring “Claims & Complaints Process” Agents for our Airline client based at Bangalore.
Responsibilities
The Claims & Complaints is responsible for processing global customer concerns regarding air cargo transports and irregularities, such as liability claims and complaints, in compliance with applicable legal regulations, policies, and KPIs. This includes thorough documentation and professional, service-oriented customer communication
Qualifications
Basic knowledge of the air cargo/air freight business.
Basic knowledge of air carrier liability aspects preferred
Excellent spoken and written communication
Understanding of the supply chain domain or aircraft industry is an added advantage.
Master’s or Bachelor’s degree with 0-3 years of experience.
Experience within the logistics/airline industry is favorable
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