Claims processing and adjudication
2 days ago
Location - Bangalore
Only Work from Office (No Hybrid, No Remote, No Work from Home)
Position Overview :
We are seeking a skilled Senior Executive - India HRO Benefits and Claims Processing with 5–6 years of hands-on experience in managing benefits and claims adjudication with a strong focus on India-specific claims. The ideal candidate will be well-versed in various types of reimbursement claims , associated documentation requirements, and global claim processes. This role demands a meticulous professional with a strong command of English and the ability to work effectively with global stakeholders.
Key Responsibilities:
Claims Processing & Adjudication:
Efficiently process and adjudicate India-specific and global benefits claims, ensuring accuracy and compliance with policies.
Validate claims documentation, including reimbursements, medical claims, and other employee benefits claims.
Identify discrepancies in claims and ensure timely resolutions in line with company guidelines
Knowledge and working experience of Darwin and workday and service now is mandatory
Stakeholder Engagement:
Collaborate with global stakeholders to align claims processing practices with global standards.
Communicate effectively with internal teams, external vendors, and claimants to ensure smooth claim management.
SLA & KPI Management:
Demonstrate a strong understanding of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Consistently meet or exceed SLA requirements for claims processing while maintaining high-quality standards.
Policy Adherence & Process Improvement:
Ensure adherence to company policies, local regulations, and international best practices in claims management.
Proactively identify and recommend process improvements to enhance efficiency and accuracy.
Qualification & Skillset :
Graduate and specialization in Human resources
5–6 years of experience in global HRO benefits and claims processing , with substantial exposure to India-specific claims adjudication.
Strong understanding of various types of benefits (e.g., Health, Medical, travel, education, and other reimbursements).
Expertise in verifying and validating claim-related documents.
Exceptional command of English , with the ability to communicate fluently and professionally.
Proven experience collaborating with global stakeholders across regions.
Deep understanding of SLAs and KPIs and a track record of achieving or exceeding them.
Key Skills :
Benefits & Reimbursement Claims Adjudication and Processing
Knowledge of Darwin and Workday tool - Mandatory
Documentation Validation
Global Stakeholder Management
Process Improvement and Compliance
SLA & KPI Adherence
Excellent Communication and Analytical Skills
Working Conditions :
Flexible working 24*7 shift timings.
Agile to extended work hours when needed to meet deadlines without prompting.
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