Customer Service Representative

3 weeks ago

New Delhi, India Clerk-Tech Full time

Job Title: Sales & Customer Service RepresentativeKey Responsibilities:∙Respond to inbound calls, emails, and chat messages from customers in a professional and timelymanner.∙Make outbound sales calls to potential and existing clients to promote offerings and close sales.∙Understand customer needs and recommend suitable products or services.∙Handle customer complaints or issues with empathy and efficiency.∙Process orders, forms, and applications accurately.∙Follow up with clients post-sale to ensure satisfaction and build long-term relationships.∙Maintain records of customer interactions and transactions using CRM tools.∙Collaborate with sales and support teams to resolve complex issues.∙Meet or exceed individual and team sales and service targets.Qualifications:∙Previous experience in sales and/or customer service (2+ years preferred).∙Excellent communication and interpersonal skills.∙Strong problem-solving abilities and attention to detail.∙Comfortable using CRM systems, email platforms, and MS Office Suite.∙Ability to multitask and work in a fast-paced environment.∙High school diploma or equivalent (post-secondary education is a plus).US ShiftSAL-4-4.3 LPA

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