Account Director- Global Delivery

1 week ago

Mumbai, India Zoo Media Full time

1. Strategic

• Develop an integrated view of the client’s needs (internal and external) and business

requirements, and ensure quality services are delivered on time, within budget using

best practice tools & techniques.

• Lead and develop the service delivery function - Enable and champion a service delivery

culture, promote ongoing service improvements, to improve quality and client

satisfaction

• Lead strategic initiatives - Review, reshape and develop processes and systems in order

to ensure we provide world class delivery to our clients

• Integration and alignment of agile frameworks and methodologies to accelerate agile

adoption

• Maintain a high level of utilisation across the delivery team

• Overall accountability of the quality of service and performance - Ensuring future growth

projections within clients of BAU environments are understood and factored into capacity

planning for all associate systems and resources

• Embed a culture of continuous improvement through the delivery team while meeting

customer delivery deadlines and quality standards

2. Relationship Management

• Develop and nurture relationships with clients and stakeholders across the business to

understand and deliver on new business opportunities

• Develop and maintain a strategic partnership with clients, and take accountability for the

delivery of what has been commercially contracted

3. Communication & Coordination

• Managing different stakeholder expectations

• Detailed knowledge of the clients contracts and obligations (SOW), understanding the

contractual risks and opportunities, and using them to your advantage

• Take accountability for the identification, mitigation and management of all risks relating

to the delivery of the business outcomes

• Support the day-to-day operational management of the function.


4. Team

• Hire capable, independent resources that can understand, communicate and execute client

briefs accurately

• Individual growth of service delivery teams - Work with the L&D team to structure training

programs that directly impact work quality along with specific competencies

• Build and drive a high-performance culture across business, suppliers, contractors and

permanent staff to ensure single-minded focus on the outcomes of the programme

• Manage the performance of the team, as well as promote and support career

development

  • Account Director- Global Delivery

    1 week ago

    Mumbai, India Zoo Media Full time

    1. Strategic• Develop an integrated view of the client’s needs (internal and external) and businessrequirements, and ensure quality services are delivered on time, within budget usingbest practice tools & techniques.• Lead and develop the service delivery function - Enable and champion a service deliveryculture, promote ongoing service improvements, to...

  • Account Director- Global Delivery

    1 week ago

    Mumbai, India Zoo Media Full time

    1. Strategic • Develop an integrated view of the client’s needs (internal and external) and business requirements, and ensure quality services are delivered on time, within budget using best practice tools & techniques. • Lead and develop the service delivery function - Enable and champion a service delivery culture, promote ongoing service...

  • Account Director- Global Delivery

    1 week ago

    Mumbai, India Zoo Media Full time

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