IT Operations Lead

3 weeks ago

Hyderabad, India ECS | Enterprise Change Specialists Full time

Job Summary:
The IT Operations Lead is responsible for ensuring smooth IT operations, delivering exceptional end-user support services, and driving operational stability. This role involves managing high-availability systems, collaborating with cross-functional teams, and leading technical projects to align with organizational goals. Candidates with experience in enterprise-level IT environments, cloud operations, and compliance frameworks, especially in the travel or airline industry, are highly preferred.


Must Have Skills (Mandatory)

  • Expertise in Microsoft technologies and applications.
  • Knowledge of IT infrastructure, applications, and compliance frameworks (ITIL, ISO, etc.).
  • Proficiency in high-availability networks, disaster recovery architectures, and cloud operations (AWS or Azure).
  • Technical support for hardware, software, and network issues.
  • IT project planning and execution experience.
  • Proficiency in Microsoft Office 365, Azure, virtualization, and Unified Communication platforms.
  • Expertise in firewalls, managed switches, web application firewalls, FTP, SFTP, LAN/WAN, and communication protocols.
  • ITIL Foundations V3 Certified with a solid release management process knowledge.
  • Proven expertise in IT infrastructure, architecture, applications development, and network operations.
  • Experience in a production 24/7 high-availability enterprise environment managing mission-critical systems (ERP, CRM, Travel Reservation Systems).

Good-to-have Skills (Optional)

  • Experience in the travel or airline industry.
  • Strong understanding of backup, recovery, and data retention planning.
  • Proficiency in MS Office tools (Visio, Outlook, Word, Excel, PowerPoint).
  • Experienced in maintaining compliant operations and ensuring successful internal and external audits.

Qualifications & Experience

Education:

  • Bachelor’s degree in Computer Science, Computer Engineering, Business, or a related field.
  • Cloud certification (AWS or Azure) preferred.

Experience:

  • 6+ years in IT operations.
  • 3+ years in a production 24/7 high-availability enterprise environment.
  • Extensive experience in infrastructure and operations design, deployment, and server/network management.
  • 2+ years with high-availability networks and disaster recovery architectures.

Additional Requirements:

  • Candidates must have a car and a valid driving license.
  • Location: Abu Dhabi and Dubai.

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