Technotask Business Solutions
3 weeks ago
Job Overview:
We are seeking an experienced Quality Manager from the BPO industry with 8-10 years of proven expertise in driving quality assurance, process improvement, and compliance within large-scale operations. The ideal candidate will have strong exposure to call center/customer support processes, a solid understanding of quality frameworks, and the ability to lead and mentor quality teams to deliver operational excellence.
Key Responsibilities:
- Lead, manage, and oversee the Quality Assurance (QA) function across multiple BPO processes and client accounts.
- Develop, implement, and monitor quality frameworks, policies, and standards aligned with organizational goals and client requirements.
- Conduct regular quality audits, call monitoring, and transaction checks to ensure compliance with service-level agreements (SLAs) and customer experience benchmarks.
- Identify process gaps, provide actionable insights, and implement continuous improvement initiatives to enhance productivity and service quality.
- Collaborate with operations, training, and client-facing teams to address performance gaps and design improvement action plans.
- Analyze quality reports, prepare dashboards, and present insights to leadership teams and clients.
- Ensure compliance with regulatory and client-specific guidelines while maintaining process integrity.
- Drive root cause analysis and corrective action plans for quality deviations.
- Lead, train, and mentor quality analysts and executives to build a high-performing QA team.
- Introduce best practices in quality monitoring, calibration, and reporting to drive operational excellence.
- Act as a point of escalation for client queries and internal quality-related issues.
- Stay updated on industry standards, tools, and technologies to enhance BPO quality management.
Qualifications and Skills:
- (Master's preferred).
- 8-10 years of proven experience in Quality Assurance roles within the BPO sector (voice/non-voice).
- Strong knowledge of QA frameworks, compliance, and quality methodologies (Six Sigma, COPC, ISO standards preferred).
- Hands-on experience with call monitoring tools, CRM systems, and QA dashboards.
- Exceptional analytical and problem-solving skills with a data-driven mindset.
- Excellent communication, presentation, and stakeholder management skills.
- Strong leadership ability with experience managing and developing QA teams.
- Proven track record of driving process improvements and achieving client satisfaction.
- Certification in Six Sigma/Lean (preferred but not mandatory).
Preferred Attributes:
- Exposure to multiple BPO domains (Customer Support, Technical Support, BFSI, Healthcare, etc.).
- Ability to handle high-pressure environments and deliver within tight timelines.
- Strong interpersonal skills and a collaborative approach to cross-functional work.
-
Technotask Business Solutions
3 weeks ago
Bhopal, India TECHNOTASK BUSINESS SOLUTIONS PRIVATE LIMITED Full timeCompany DescriptionSince its inception in March 2020, Technotask Business Solutions Pvt Ltd has experienced exponential growth and innovation.With a strong focus on delivering unparalleled value to clients through omnichannel solutions, Technotask enhances customer experiences and drives business excellence.Headquartered in Bhopal, the company has expanded...
-
Team Leader
1 week ago
Bhopal, Madhya Pradesh, India Technotask Business Solutions Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionTechnotask Business Solutions Pvt Ltd, founded in March 2020, is dedicated to transforming customer experiences through innovative omnichannel solutions. With 13 centers across India, Egypt, and the UAE, Technotask has rapidly expanded, serving over 20 global clients across 48 Lines of Business (LOBs). The company boasts diverse industry...
-
Graphic Designer
4 days ago
Bhopal, Madhya Pradesh, India Technotask Business Solutions Pvt Ltd Full time ₹ 1,50,000 - ₹ 2,50,000 per yearCompany DescriptionTechnotask Business Solutions Pvt Ltd has experienced exponential growth and innovation since its inception in March 2020. With a mission to enhance customer experiences and drive business excellence, Technotask has expanded to 13 centers across India, Egypt, and the UAE, serving over 20 global clients. The company specializes in a wide...
-
Process Trainer
1 week ago
Bhopal, Madhya Pradesh, India Technotask Business Solutions Pvt Ltd Full time ₹ 6,00,000 - ₹ 8,00,000 per yearCompany DescriptionTechnotask Business Solutions Pvt Ltd, established in March 2020, is dedicated to delivering outstanding customer experiences through omnichannel solutions. With a rapid expansion to 13 centers across India, Egypt, and the UAE, we serve over 20 global clients with a diverse team worldwide. Our expertise spans various industries including...
-
Customer Support Associate
1 week ago
Ayodhya Nagar, Bhopal, Madhya Pradesh, India Technotask Business Solutions Full timeWe are hiring for the customer support associate, Salary: - 11k ctc Coms Skill: - Average/Good Shift Timing : Rotational shift Location: - 3rd Minal Mall, JK road, Bhopal Company: - Technotask Business Solution **Education**: - Higher Secondary(12th Pass) (preferred) **Language**: - Hindi (preferred) Work Location: In person **Speak with the...
-
Customer Support Associate
15 hours ago
Ayodhya Nagar, Bhopal, Madhya Pradesh, India Technotask Business Solutions Full timeWe are hiring for the customer support associate, Salary: - 10 to 17k Inhand Coms Skill: - Average/Good/Excellent Shift Timing: - For Girls Its Day Rotational Shift For Boys Its 24/7 Rotational shift Location: - Ayodhya Bypass Ganesh Galaxy City Bhopal Company: - Technotask Business Solution Pay: ₹10,000.00 - ₹12,000.00 per...
-
Customer Support Associate
15 hours ago
Ayodhya Nagar, Bhopal, Madhya Pradesh, India Technotask Business Solutions Full timeWe are hiring for the customer support associate, Salary: - 10 to 17k Inhand Coms Skill: - Average/Good/Excellent Shift Timing: - For Girls Its Day Rotational Shift For Boys Its 24/7 Rotational shift Location: - Ayodhya Bypass Ganesh Galaxy City Bhopal Company: - Technotask Business Solution Pay: ₹10,000.00 - ₹12,000.00 per...
-
Customer Support Associate
2 days ago
Bhopal, India Technotask Business Solutions Pvt. Ltd. Full timeJob Overview Here at Technotask Business Solution, we are the leading company in our industry in the Bhopal. We're pleased to have a good number of rating from our employees. We are hiring for fresher's and experienced Customer Service Associate to help us keep growing. If you're dedicated and ambitious, Technotask Business Solution is an excellent place to...
-
Sales Executive
2 days ago
Bhopal, Madhya Pradesh, India Technotask Business Solutions Pvt Ltd Full time ₹ 8,00,000 - ₹ 12,00,000 per yearCompany DescriptionTechnotask Business Solutions Pvt Ltd has rapidly grown since its inception in March 2020, transforming customer experiences worldwide. With 13 centres across India, Egypt, and the UAE, the company boasts a diverse team operating in the UK, USA, KSA, and Columbia, serving over 20 global clients. Technotask offers omnichannel solutions to...
-
Technotask Business Solutions
3 weeks ago
Bhopal, India TECHNOTASK BUSINESS SOLUTIONS PRIVATE LIMITED Full timeKey Responsibilities:- Responsible for Operational performance, Program automation, long term strategy planning of middle mile operations.- Achieving business/service goals for an assigned area/s (and/or multi-functional operation), actively seek to optimize processes through automation and innovation, reducing defects.- Effectively managing resources and...