Lead Implementation Engineer

Position Title: Lead Implementation Engineer

Experience: 7+ Years

Location: Ahmedabad (WFO) 

About Motadata

Motadata is a renowned IT monitoring and management software company that has been transforming how businesses manage their ITOps since its inception. Our vision is to revolutionize the way organizations extract valuable insights from their IT networks.

Bootstrapped since inception, Motadata has built up a formidable product suite comprising cutting-edge solutions, empowering enterprises to make informed decisions and optimize their IT infrastructure. As a market leader, we take pride in our ability to collect and analyze data from various sources, in any format, providing a unified view of IT monitoring data.

We are customer-centric and continuously strive for excellence, enabling organizations to tackle complex IT challenges with ease. Follow us on and be part of an innovative team. We're looking for folks who want to join us in unlocking the true potential of IT together

We at Motadata look forward to hiring talented Implementation Engineer

Position Overview:

As an Implementation Engineer, you will play a crucial role in the successful deployment of our products and solutions for clients. You will collaborate with cross-functional teams, understand client requirements, and ensure seamless integration and implementation of our technology solutions. The ideal candidate should have a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders.

Roles & Responsibility:

• Design and Implementation: Designing service desk architectures for infrastructure and applications, as well as designing logging frameworks to ensure data collection, and analysis.

• Technology Evaluation and Integration: Evaluating and recommending monitoring, logging, and event management tools and technologies. This includes integrating these technologies with existing systems and network to ensure seamless data flow and correlation.

• Collaboration and Leadership: Collaborating with cross-functional teams such as DevOps, product, support and Security to ensure cohesive monitoring and management strategies. Should lead project delivery and contribute to governance and compliance policies, and mentor junior architects and engineers.

• Documentation and Best Practices: Developing and maintaining delivery documentation, including diagrams, standards, and procedures. Also establish and promote best practices for monitoring and service desk across customer the organization, and provide training and support to operational teams.  

• Collaboration with customer and Technical Training: Design and deliver SRS workshops and training sessions to build partners' and customer's technical skills and capabilities. Act as a trusted advisor to partners by sharing deep technical expertise and aligning solutions with their business goals.

Requirements:

• Should have experience with monitoring and service desk tools (e.g., ManageEngine, Broadcom, Microfocus, Dynatrace, Grafana, ELK Stack, TrueSight, ServiceNow, Kibana, Zoho Service Desk) and data visualization and dashboarding (e.g., JasperBI, PowerBI, Tableau).

• Should also be familiar with tools deployment in on-premise as well as cloud.

• Should be familiar with network architectures concepts such as secure zone and DMZ as well as ITIL processes.

• ITIL certified is preferred.

• Soft skills include a strong sense of initiative and ownership, communication and interpersonal skills, analytical and problem-solving abilities, and the ability to work effectively in a collaborative environment.

• General Solution Skills: Must be able to gather requirements, analyze systems, and identify areas for improvement. Should possess technical skills, communication skills, project management skills, and organizational skills.

Good to have Skill set:

• Hands-on experience on Linux servers, Windows and Networking is a must.

• Under good to have mention ITIL process design and implementation.