Lead Implementation Engineer

3 weeks ago

Ahmedabad, Gujarat, India Motadata Full time

About Motadata :

Motadata is a leading IT monitoring and management software company, dedicated to transforming how businesses manage their IT operations. Since inception, weve been committed to revolutionizing how organizations extract valuable insights from their IT networks. Our cutting-edge solutions enable enterprises to make informed decisions, optimize infrastructure, and ensure seamless IT operations.

We pride ourselves on our ability to collect, analyze, and unify monitoring data from multiple sources and formats, empowering organizations to solve complex IT challenges with ease.

Position Overview :

As a Lead Implementation Engineer, you will be responsible for end-to-end deployment, integration, and optimization of Motadatas solutions for enterprise clients. This role demands a strong technical foundation, hands-on expertise in monitoring and service desk tools, and the ability to work closely with customers and internal teams to ensure smooth implementation. You will also act as a mentor to junior engineers and serve as a trusted technical advisor to clients.

Key Responsibilities :

Solution Design & Implementation :

- Design service desk architectures for infrastructure and applications.

- Develop logging frameworks for effective data collection and analysis.

- Ensure successful deployment and integration of solutions across client environments (on-premise and cloud).

Technology Evaluation & Integration :

- Assess, recommend, and implement monitoring, logging, and event management tools.

- Integrate new tools with existing systems and networks for unified monitoring.

Collaboration & Leadership :

- Work closely with DevOps, Product, Support, and Security teams to deliver cohesive monitoring strategies.

- Lead project delivery, ensuring governance and compliance.

- Mentor junior engineers and guide cross-functional teams.

Documentation & Best Practices :

- Create and maintain delivery documentation, architectural diagrams, and standard operating procedures.

- Establish best practices for monitoring and service desk implementation.

Client Engagement & Training :

- Conduct SRS workshops and technical training for partners and customers.

- Act as a trusted technical advisor, aligning solutions with business goals.

Required Skills & Qualifications :

- Proven experience with monitoring & service desk tools such as ManageEngine, Broadcom, Microfocus, Dynatrace, Grafana, ELK Stack, TrueSight, ServiceNow, Kibana, Zoho Service Desk.

- Proficiency in data visualization and dashboarding tools (JasperBI, PowerBI, Tableau).

- Strong understanding of network architecture concepts (e.g., secure zones, DMZ).

- Familiarity with ITIL processes (ITIL certification preferred).

- Experience with both on-premise and cloud deployments.

- Excellent communication, collaboration, problem-solving, and leadership skills.

(ref:hirist.tech)

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