ServiceNow Engineer

3 weeks ago

Bengaluru, India Cyitechsearch Full time

About the job :

We are hiring for ServiceNow

Exp : 7 + years of experience

- Experience into customer service management and CIS-CSM certification is must have

Duties & Responsibilities :

- Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.

- Deliver a high level of knowledge and customer service within the CSM Suite.

- Explain the offerings available with ServiceNow CSM Suite.

- Ability to architect, develop and convert customers legacy solutions into ServiceNow is a plus

- Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations

- Apply Agile software development practices for customizations to the platform and applications

- Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators

- Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable

- Effectively manage and execute high level tasks assigned via 'stories'

- Assists junior analysts through project(s) lifecycles

- Manages work against an often demanding timeline

- Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily

- Flexible and has the ability to manage multiple projects concurrently

Qualifications :

Skills Required :

- Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting

- 5+ years of ServiceNow Development

- CSM Suite experience

- Experience with Agent Workspace, Case Management, Omni-Channel, Self-Service, Knowledge Management, Walk-Up Experience for Customer Service, Service Management for Issue Resolution, Advanced Work Assignment, Engagement Messenger and Digital Portfolio Management required.

- ServiceNow Admin (or higher) certifications desired (not required WITH equivalent experience)

- ServiceNow Certified System Administrator

- ServiceNow Certified Implementation Specialist

- Background in either software development or IT Service management

- Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)

- Understanding of Agile based approach to software development (SCRUM experience a plus)

- Ability to work remotely and largely unsupervised, and to deliver to written requirements

- Effective communication skills via verbal and non-verbal methods

- Strong attention to detail

- Problem solving ability

(ref:hirist.tech)

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