Sr Quality Performance Engineer

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If you are excited about a job description but unsure if you meet all qualifications, we still encourage you to apply. At ServiceNow, we are committed to creating an inclusive environment where all voices are valued, heard, and respected. We welcome candidates from diverse backgrounds who may not have followed a traditional path to this role. We believe that skills and experience are transferable, and big dreams make great candidates.

What you get to do in this role:

• Drive Improvements in performance, scalability, and reliability of ServiceNow Platform, products, and services
• Work within the agile software development process, certify products for release readiness in terms of performance, scalability, and reliability
• Benchmark key business flows against production scale infrastructures, data volume, and concurrency to simulate large customers
• Review customer usage patterns, customer-logged performance defects, and enhance performance test coverage based on gaps identified. Proactively suggest performance use cases and data loads for testing
• Create infrastructure, automation, and tools that drive realistic loads against the core services of our platform
• Architect and drive complex performance engineering projects that measure system characteristics under dynamic, real-world workloads
• Log and track performance bugs, collect and report performance metrics
• Support engineering organizations in troubleshooting or addressing issues with performance environments, maintain test branches, and support merge activities
• Stay up-to-date with the latest industry developments on performance testing practices and apply them in performance testing initiatives. Learn quickly when facing new situations, apply new concepts and principles to address problems
• Enable peers in engineering, customer support, and cloud teams to utilize tools built to provide related services

To be successful in this role, you have:

1. 5+ years of experience with 2+ years in architecting and driving performance testing/engineering projects and solutions. Proven experience with concurrency, multithreading, and distributed system architectures
2. Strong hands-on technical skills and experience in developing performance testing strategies and processes for enterprise software platforms and applications
3. Proven skills in JMeter and/or other industry standard performance testing frameworks such as Load Runner
4. Strong skills in profiling, monitoring & root cause analysis of performance issues
5. Familiarity and skills with frameworks such as Splunk, Grafana, InfluxDB, Prometheus, ELK/Kibana
6. Highly skilled in DB SQLs, analyzing performance issues at the DB layer, and recommending solutions
7. Skilled in scripting/programming with languages such as Java, Java Script, Python, Shell scripts
8. Ability to carry out root cause analysis of complex performance issues, analyze results and recommend solutions
9. Solid understanding and experience with agile software development methodologies
10. Ability and experience in working with globally distributed cross-functional teams to drive results
11. Strong problem-solving and analytical skills with an aptitude for learning new technologies
12. Strong communication skills and ability to work with professionalism, integrity, passion, and accountability in a globally distributed hybrid work environment
13. BS/MS Degree in Computer Science or equivalent with proven experience in performance testing/engineering for mission-critical software products & services

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

ServiceNow values flexibility and trust in our distributed work environment. Discover our work personas: flexible, remote, and required-in-office.

If you need a reasonable accommodation to complete the application process or have difficulty accessing the online application, please contact us for assistance.

For positions involving technical data subject to export control regulations, ServiceNow may require export licensing approval from the U.S. Government for certain individuals. Employment is contingent on obtaining any necessary export license or approval.

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