
Fusion Practices
2 days ago
Role Overview
- The Senior Operations Manager will act as a delegation and pulse check partner for leadership, ensuring structured communication, operational oversight, and improved employee engagement.
- Initially, this role is not about making independent decisions but about serving as a trusted extension of leadership by consolidating information, identifying issues, and shaping actions.
- Over time, with repeated exposure and structured mentoring, the manager will take on greater independent responsibility, learning when to act and when to escalate.
Key & Pulse Check
- Ensure operations are running smoothly and all loose ends are tied up.
- Serve as a single funnel of communication, reducing ad-hoc approaches to senior leadership.
- Conduct pulse checks with team members to sense morale, issues, and challenges.
- Document and track recurring concerns across teams.
- Act as the eyes and ears of leadership to spot early risks before they escalate.
- Summarise problems into structured statements rather than raw complaints.
- Escalate to leadership only when guidance or decisions are required.
- Build understanding of recurring patterns and gradually take independent action on standard situations.
- Grow into a decision-making role over time, through training and repeated exposure.
Operations & Organisational Leadership
- Oversee daily operations in the Chennai office, ensuring alignment with business and delivery goals.
- Identify gaps between HR execution and true operational needs, building a bridge where previous hires (pure HR or pure SMEs) have struggled.
- Drive employee engagement programmes with a focus on behaviour, motivation, and professional growth.
- Partner with global delivery leads to strengthen collaboration, governance, and cultural alignment.
- Monitor key operational metrics, recommend improvements, and ensure governance across processes.
- Support change management and adoption of new ways of working, applying behavioural understanding to reduce resistance.
What We Are Looking For
Academic & Professional Background
- Graduate or Postgraduate in Psychology, Organisational Behaviour, HR, or Management.
- 10+ years of operations experience, with at least 5 years in a leadership capacity.
- Strong behavioural and interpersonal background ability to sense issues that are not explicitly spoken.
Preferred Skills & Leadership Attributes
- Mature presence that commands respect, supported by seniority in age and/or experience.
- Empathy and sensitivity in addressing peoples concerns.
- Ability to foster trust between teams and leadership by being approachable.
- Encourages accountability and guides teams toward self-management.
- Strong communication skills; able to summarise issues clearly for leadership.
- Balanced profile: not purely HR, not purely SME but an operations partner with influencing ability.
Why This Role is Different
- Designed to bridge the HR vs Operations gap where traditional hires fall short.
- Direct access to senior leadership as a trusted partner and delegation point.
- Opportunity to apply human psychology to real organisational challenges.
- Early role in shaping operational culture and employee experience in a growing office.
- Progressive path: from structured reporting and pulse checks to independent operational leadership.
What We Offer
- Senior leadership visibility and mentoring from UK and India leaders.
- Opportunity to shape operations and culture for a global consulting business.
- Competitive salary and long-term career progression.
- Exposure to both operational delivery and people-focused leadership.
(ref:iimjobs.com)
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