Fusion Practices

3 weeks ago

Chennai, India Fusion Practices Full time

Role Overview- The Senior Operations Manager will act as a delegation and pulse check partner for leadership, ensuring structured communication, operational oversight, and improved employee engagement.- Initially, this role is not about making independent decisions but about serving as a trusted extension of leadership by consolidating information, identifying issues, and shaping actions.- Over time, with repeated exposure and structured mentoring, the manager will take on greater independent responsibility, learning when to act and when to escalate.Key & Pulse Check- Ensure operations are running smoothly and all loose ends are tied up.- Serve as a single funnel of communication, reducing ad-hoc approaches to senior leadership.- Conduct pulse checks with team members to sense morale, issues, and challenges.- Document and track recurring concerns across teams.- Act as the eyes and ears of leadership to spot early risks before they escalate.- Summarise problems into structured statements rather than raw complaints.- Escalate to leadership only when guidance or decisions are required.- Build understanding of recurring patterns and gradually take independent action on standard situations.- Grow into a decision-making role over time, through training and repeated exposure.Operations & Organisational Leadership- Oversee daily operations in the Chennai office, ensuring alignment with business and delivery goals.- Identify gaps between HR execution and true operational needs, building a bridge where previous hires (pure HR or pure SMEs) have struggled.- Drive employee engagement programmes with a focus on behaviour, motivation, and professional growth.- Partner with global delivery leads to strengthen collaboration, governance, and cultural alignment.- Monitor key operational metrics, recommend improvements, and ensure governance across processes.- Support change management and adoption of new ways of working, applying behavioural understanding to reduce resistance.What We Are Looking ForAcademic & Professional Background- Graduate or Postgraduate in Psychology, Organisational Behaviour, HR, or Management.- 10+ years of operations experience, with at least 5 years in a leadership capacity.- Strong behavioural and interpersonal background ability to sense issues that are not explicitly spoken.Preferred Skills & Leadership Attributes- Mature presence that commands respect, supported by seniority in age and/or experience.- Empathy and sensitivity in addressing peoples concerns.- Ability to foster trust between teams and leadership by being approachable.- Encourages accountability and guides teams toward self-management.- Strong communication skills; able to summarise issues clearly for leadership.- Balanced profile: not purely HR, not purely SME but an operations partner with influencing ability.Why This Role is Different- Designed to bridge the HR vs Operations gap where traditional hires fall short.- Direct access to senior leadership as a trusted partner and delegation point.- Opportunity to apply human psychology to real organisational challenges.- Early role in shaping operational culture and employee experience in a growing office.- Progressive path: from structured reporting and pulse checks to independent operational leadership.What We Offer- Senior leadership visibility and mentoring from UK and India leaders.- Opportunity to shape operations and culture for a global consulting business.- Competitive salary and long-term career progression.- Exposure to both operational delivery and people-focused leadership. (ref:iimjobs.com)

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