Program Manager

4 weeks ago

Mumbai, Maharashtra, India Lenskart Full time

About the Role

The responsibilities of the Program Manager would be as follows:

  • Plan and execute multiple projects, collaborating cross functionally/geographically
  • Design and develop processes to simplify operations and improve customer experience
  • Develop metrics and mechanisms to improve efficiencies and customer experience
  • Own weekly, monthly and quarterly business review documentation including tracking, executing and communicating status of action items to senior stakeholders
  • Lead annual planning exercise, conceptualizing new work streams and converting it to workable operational plans including staffing plans, tooling plans and process design

Basic Qualifications - Bachelor's Degree with an MBA from a reputed institution is preferred :

  • Five plus years of project management experience in a reputed multinational organization
  • Self-driven person who thrives in an ambiguous environment
  • Analytical thinker with structured problem solving skills
  • Process design and process improvement capabilities
  • Demonstrated ability to logically influence peers, stakeholders and senior leaders
  • Result oriented with strong planning and execution skills
  • Exceptionally strong written and verbal communication skills
  • Sound judgment and flexibility in balancing multiple programs to meet tight deadlines

Basic Qualifications:

  • 3+ years of program or project management experience
  • 3+ years of working cross functionally with tech and non-tech teams experience
  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience
  • Bachelor's degree
  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
  • Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

  • 3+ years of driving end to end delivery, and communicating results to senior leadership experience
  • 3+ years of driving process improvements experience
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
  • Experience building processes, project management, and schedules

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