Information Technology Manager

2 days ago

Jaipur, India Lotus Dairy Products Private Limited Full time

Job Title: Manager/Deputy Manager IT

Responsible for: Internal & External IT and SAP B1 consultants. Web and Mobile application administration.

Interacts with: Commercial & Operations staff to ensure correct data entry; Heads of Department Managers and Managing Director & CFO for reporting requirements.

Role and responsibilities.

Reporting to the MD & CFO, you will be responsible for design and implementation of reports on all aspects of the business.

You will support all departments in the reporting process and the broader daily routine / domain specific working process. You will also identify areas of SAP B1 which are under-performance and coordinate with Internal & External Teams to adapt to the needs of a structured ERP based working system.

Key Responsibilities:

  •  Support and manage the SAP B1 implementation at Lotus Dairy.
  • Ensure that the stated goals of the ERP project are fully implemented;
  • Manage and maintain the organization's web & mobile application, ensuring that it is up-to-date, properly functioning, and visually correct.
  • Regularly monitor web & mobile application performance, conduct audits, and implement necessary improvements to ensure optimal speed, responsiveness, and overall user experience.
  • Regularly updates the data related to business operations and users profiles for internal and external users.
  • Maintaining and managing user passwords by implementing strong and effective password policy
  • Collaborate with the developers and designers to implement web & mobile application enhancements, updates, and new features as needed.
  • Perform regular backups of the web & mobile application and maintain a disaster recovery plan to ensure data integrity and minimize downtime.
  • Optimize web & mobile application data, content, metadata, and connectivity to manage high traffic to the web & mobile application.
  • Monitor web & mobile application analytics and generate reports to track key performance indicators, such as data movement, traffic, conversion rates, and user engagement.
  • Ensure web & mobile application security by implementing appropriate measures, such as SSL certificates, firewalls, port scanning and regular vulnerability scanning.
  • Troubleshoot and resolve web & mobile application issues, such as data issues, updations issues, error messages, user level issues and other usability problems.
  • Providing excel support and data management support;
  • Ensure all important reports run directly from SAP, avoiding double-handling of data;
  • Ensure the customization modules runs properly in SAP
  • Safety & Security aspects for ERP & Database;
  • General changes to the look and feel of SAP (changes to the UI set-up such as dashboards, form layouts, printing, preference, alerts, etc.)
  • Small modifications to all parts of SAP in coordination with external consultant (adding fields, renaming fields, writing small amounts of code / queries to alter functionality / report, etc.).
  • Coordinate with SAP Developer to provide the right data and reports to managers.
  •  Act as the in-house expert and supporter for SAP B1.
  • Resolve SAP related queries raised by managers and colleagues and if required coordinate with external parties;
  • Coordinate with external developers for design and implement a range of SAP B1 reports and queries to update current reports and KPI dashboards.
  • Quickly capture and document business requirements for new and changing business dynamics and translate these to actionable IT solutions.
  • Verify data when required, reviewing all reports for accuracy, investigate and providing solutions for any data issues.
  • Based on a high-level understanding of Lotus Dairy’s business, ensure our business intelligence system meets industry requirements and best practices.
  • Perform ad hoc maintenance, reporting and analysis as required for all the aspects related SAP B1.
  • Manipulate complex data sets from multiple sources to provide data to and from SAP B1.
  • Proactively provide suggestions for enhanced performance.
  • The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization.


Required experience and skills

  • Bachelor's \ Master’s degree in Computer Science \ Information Technology, or a related field.
  • 10+ years experience in managing IT Department of an organization
  • 3+ years of experience working with SAP Business One and Basics knowledge of Crystal Reports are essential.
  •  Expertise in SQL, SQL Queries, VBA, SAP Business Objects and Excel.
  • Basic knowledge in web development languages, such as HTML, CSS, Python and JavaScript.
  • Strong knowledge of MySQL database management system and experience in managing and updating web & mobile applications using these platforms.
  • Understanding of web server configurations and experience with OS platforms such as Linux & Windows.
  • Familiarity with Sales, Order, Distributor and Logistics Management and Reporting tools is a plus.
  • Strong portfolio demonstrating successful web & mobile application administration and management along with data management.
  • Ability to cope with rapidly changing demands on time and prioritize jobs according to urgency.
  •  Strong analytical and computer skills.
  • Excellent communication skills, including a demonstrated ability to influence all levels of an organization.
  • Comfortable engaging with stakeholders of all levels. 
  • Effective negotiating, influencing and relationship building skills.

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