AM Customer Success

4 weeks ago

Mumbai, India Snaphunt Full time

The Offer

  • Work alongside & learn from best in class talent
  • Opportunity to make a positive impact
  • Opportunity within a company with a solid track record of performance

The Job

Role & Responsibilities

  • Develop an intimate understanding of your customers’ businesses
  • Develop a network of champions within each account through education, coaching and strong influencing skills
  • Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert and help them in creating marketing strategy & user lifecycle journey
  • Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
  • Be an expert on trends and best practices for digital marketing and analytics
  • Enlighten our customers with insights garnered from their own data and industry trends
  • Ensure customers get maximum value from customer engagement by leveraging full platform functionality
  • Handle customer concerns with confidence, putting them at ease
  • Generate Case Studies, Testimonials & PR from customers opportunities
  • Learn best of the marketing technologies and concepts
  • Opportunity to work with diverse of clients in diverse industries and learn their marketing concepts
  • Represent on behalf of customers/company at different forums/webinars

What’s in it for you?

  • Immense growth, continuous learning and consult the top-notch international brands
  • Work with some of the most innovative brains
  • Opportunity to explore your entrepreneurial mindset
  • Open culture where your creative bug gets activated.

The Profile

Qualifications

  • MBA in Marketing is a plus
  • 5+ years of experience in digital marketing, CRM or Customer Success (Ideal)
  • Strong attention to detail, dedicated work ethic, organized, and strong communication skills desired
  • Ability to work with cross-functional teams
  • Strong project management and time management skills
  • Ability to identify and implement process improvements
  • Strong problem-solving skills – diagnosis, root-cause assessment, option evaluation and resolution
  • Ability to communicate clearly and strategically with clients, team members, and the marketplace
  • Ability to respond quickly to critical issues and roadblock
  • Good communication skills (Written/Oral)
  • Excellent presentation skills

If this sounds like a company you would like to be a part of, and a role you would thrive in, please don’t hold back from applying We need your unique perspective for our continued innovation and success

So let’s converse Our inquisitive nature is all keen to know more about you.

The Employer

Our client is first and leading AI/ML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue and retention.

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