Desktop Support Specialist

6 days ago


Gurgaon, India Tata Consultancy Services Full time

Desktop Support Specialist

Desktop Support,Computer Hardware,Desktop Support Engineer,Field Support Enginee

1. Provide remote troubleshooting and technical support to end-users experiencing hardware, software, or network-related issues.

2. Diagnose and resolve issues related to operating systems, applications, and hardware components.

3. Utilize remote desktop tools to access and troubleshoot user devices.

4. Assist in the installation, configuration, and maintenance of software applications and operating systems.

5. Collaborate with other IT professionals to escalate and resolve complex technical issues.

6. Communicate technical solutions in a user-friendly, professional manner to non-technical end-users.

7. Create and update documentation for support processes, troubleshooting steps, and knowledge base articles.

8. Stay current with industry trends and emerging technologies to enhance technical skills and contribute to continuous improvement.



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