Operational Specialist
1 week ago
ZineIQ works with the Government across the globe contributing to their Digital Future.
You will be part of the Technical Engineering Team and will be working on managing the operations of Government agencies and will be reporting to Operations Lead.
What you will be working on:
· Work closely with the engineering and product teams, especially with respect to operations process refining, vendor management, and internal stakeholder management.
· Lead the team in re-creation, analysis, troubleshooting, diagnosis and resolving incidents while ensuring everyone are actively working towards established SLA.
· Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents.
· Execute scheduled or unscheduled tasks relating to operational maintenance and monitoring of development environments.
· Perform analysis of environments for the purpose of ensuring proper configuration management and consistency.
· Work with and manage the development team to identify and manage bugs, constraints, dependencies, and risk.
· Coordinate communication between internal and external teams.
· Support System Integration Testing (SIT) and User Acceptance Testing (UAT) for project deliveries.
What we are looking for:
· More than 2 years of working experience as an operations engineer in an agile environment
· Excellent communication and collaboration skills to work with internal and external stakeholders to incident resolution
· Experience in incident and problem management processes
· Excellent analytical and problem-solving skills
· Experience with coordinating SIT/UAT is preferred but not essential
· Knowledge of cloud computing, preferably AWS
· Degree or Diploma in Computer Science, Computer or Electronics Engineering, Information Technology or related disciplines
· Work in a cross-functional service team consisting of software engineers, DevOps, and other specialists
This position will commensurate with experience. Only shortlisted applicants will be notified
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