Event Management

1 week ago


Chennai, India Michael Page Full time
Competitive Salary PF and Gratuity Included

About Our Client

With a fleet of 266 modern container ships and a total transport capacity of million TEU, the company operates in 140 countries, with 13,500 employees and 403 offices worldwide.

Client also owns a container fleet of million TEU, including one of the largest and most modern fleets of reefer containers. Its 113 liner services ensure fast and reliable connections to more than 600 ports across all continents.

In the Terminal & Infrastructure segment, Client operates 20 terminals across Europe, Latin America, the USA, India, and North Africa, employing approximately 2,900 people.

Job Description

Experience & Background (Combined Requirements) Criteria

Requirement Experience

5-7 years of overall industry experience preferred 3-5 years in Command & Control Centre / NOC / SOC Hands-on experience in 24x7 global IT operations Prior roles as IT Operations/Monitoring Specialist or Event Management Lead

Technical Skill Set Area

Requirement

Monitoring Tools Proficient in tools such as Datadog, SolarWinds, Dynatrace, Zabbix, Prometheus, Grafana , etc. ServiceNow Strong hands-on experience in Event Management and Incident Management modules IT Infrastructure Knowledge Exposure to hybrid infrastructure (on-prem + cloud), with understanding of network, compute, storage, virtualization Automation / AI/ML Basic understanding or exposure to SRE, AIOps, ML/automation tools for IT operations is a plus Certifications ITIL v3/v4 certification is preferred Communication Excellent verbal and written communication skills Industry Background Service-based industry background is a nice-to-have

The Successful Applicant

Process Knowledge Area

Requirement

ITIL Framework



Strong process knowledge with practical application of Incident , Problem , and Event Management

Ticketing Systems



Must be proficient in ServiceNow workflows and reporting

Knowledge Gap Identification



Ability to recognize and act on process or documentation gaps in knowledge management systems


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