SLP Expert, North 5 Cluster

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION: Key Responsibilities include: • Act as a project manager to ensure the right product are produced within the team and ensure appropriate project communication to all project members • Support the design, development, and maintenance of ongoing performance metrics, investigations, reports, analyses, dashboards, etc. to drive key business decisions • Participate in the build of scalable solutions / self-serve platforms that will provide data / KPIs to inform business decision making and support the Security & Loss Prevention operations in their day to day tasks and responsibilities • Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, training, and documentation • Apply data mining and quantitative analysis to understand how our customers interact with us and identify the best way to improve the customer experience and meet our loss reduction goals • Acquire various data sources to enable holistic analysis at a global level • Establish performance benchmarks, conduct analyses, and prepare reports on all key Goals & Matrics • Develop and maintain standard operating procedures, emergency response procedures, and preventive maintenance programs. Ensure standardization and consistency with best-in-class operating practices. • Engage, coach, train, and influence business partners to be an extension of Loss Prevention by equipping them with knowledge to identify leading indicators of Loss Prevention risk and educate them on the appropriate escalation path • Effectively address product loss mitigation, physical security considerations, potential and actual work place violence incidents per policy as well as conduct testing of the incident response plans • Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management. • Take calculated risks and challenge current practices to develop and deliver innovative solutions to meet or exceed the customer expectations • Manage and coordinate with vendors to resolve any incidents during emergency situations. This may require to physically be dispatched on to site to investigate and resolve the issue. • Travel up to 25% domesticallyKey job responsibilities Key Responsibilities include: • Act as a project manager to ensure the right product are produced within the team and ensure appropriate project communication to all project members • Support the design, development, and maintenance of ongoing performance metrics, investigations, reports, analyses, dashboards, etc. to drive key business decisions • Participate in the build of scalable solutions / self-serve platforms that will provide data / KPIs to inform business decision making and support the Security & Loss Prevention operations in their day to day tasks and responsibilities • Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, training, and documentation • Apply data mining and quantitative analysis to understand how our customers interact with us and identify the best way to improve the customer experience and meet our loss reduction goals • Acquire various data sources to enable holistic analysis at a global level • Establish performance benchmarks, conduct analyses, and prepare reports on all keygoals and metrics • Develop and maintain standard operating procedures, emergency response procedures, and preventive maintenance programs. Ensure standardization and consistency with best-in-class operating practices. • Engage, coach, train, and influence business partners to be an extension of Loss Prevention by equipping them with knowledge to identify leading indicators of Loss Prevention risk and educate them on the appropriate escalation path • Effectively address product loss mitigation, physical security considerations, potential and actual work place violence incidents per policy as well as conduct testing of the incident response plans • Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management. • Take calculated risks and challenge current practices to develop and deliver innovative solutions to meet or exceed the customer expectations • Manage and coordinate with vendors to resolve any incidents during emergency situations. This may require to physically be dispatched on to site to investigate and resolve the issue. • Travel up to 25% domestically BASIC QUALIFICATIONS: Basic Qualifications • Bachelor's Degree or 5+ equivalent professional experience • 2+ years of people management experience • 3+ years of experience in control room management, law enforcement, loss prevention, risk management, supply chain management, or other related field • Relevant work experience in data science, business analytics, business intelligence (BI), or comparable experience in big data environments • Experience in data mining and dataset preparation using SQL • Experience in data visualization tools like Tableau or Quicksight • Experience writing scripts using Python • Proficiency in Microsoft Office Suite • Good critical thinking skills and attention to detail • 3+ years of experience with security equipment such as intrusion detection devices, access control systems, and video review system PREFERRED QUALIFICATIONS: Preferred Qualifications • Familiarity with Lean Six Sigma concepts desired and certification • Experience handling workplace violence situations • Relevant work experience in data science, business analytics, business intelligence (BI), or comparable experience in big data environments • Be solutions-focused, customer-focused, and always deliver excellent follow-up. • Awareness and implementation of best practices related to the utilization of physical security systems, investigation techniques, effective oversight of contract security officers, and distribution center loss mitigation techniques • Comfortable working in a fast-paced ambiguous environment • Ability to prioritize and manage multiple responsibilities • Analytical leader experienced in performance based, action and results oriented management, strong project manager and effective problem-solver.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.