Senior Staff Software Engineer – Customer Services

3 days ago

Gurugram, India Antal International Full time

Role Overview:

As a Senior Staff Software Engineer, you will play a pivotal role in designing and implementing systems that manage and enhance customer services. Your expertise in API development, data handling, and compliance with PCI DSS standards will be crucial in ensuring the secure management of sensitive customer information, including PII (Personally Identifiable Information) and PI (Personal Information). You will collaborate with cross-functional teams to deliver high-quality, customer-centric solutions that drive engagement and loyalty.

Key Responsibilities:

  • Customer Services Development: Design and implement robust systems to manage customer services such as loyalty programs, preferences, saved addresses, saved cards, and customer communications.
  • API Development: Develop and maintain scalable and secure APIs to facilitate seamless integration of customer services with other systems and applications.
  • Data Security & Compliance: Ensure compliance with PCI DSS regulations and best practices for handling PII and PI data, implementing security measures such as encryption and access controls.
  • Cross-Functional Collaboration: Work closely with product managers, data scientists, and other engineering teams to ensure alignment on customer service requirements and data usage.
  • Technical Leadership: Provide guidance and mentorship to junior engineers, fostering a culture of collaboration, innovation, and high-quality software development.
  • System Optimization: Analyze and optimize existing systems for performance, scalability, and reliability, ensuring that customer service features meet business needs and customer expectations.
  • Customer Insights: Leverage customer data to inform feature development and improve customer engagement strategies, ensuring a data-driven approach to decision-making.
  • Documentation & Best Practices: Create and maintain technical documentation, and establish best practices for API design, data handling, and compliance within the team.

Required Skills & Experience:

  • 10+ years of experience in software engineering, with a focus on customer services or related areas in e-commerce or retail.
  • Proven experience in developing and managing customer service features, including loyalty programs, preferences, addresses, and saved payment methods.
  • Strong expertise in API development and integration, with a solid understanding of RESTful services and microservices architecture.
  • Experience handling PII and PI data, ensuring compliance with data protection regulations such as PCI DSS.
  • Knowledge of data security practices, including encryption, tokenization, and access control mechanisms.
  • Strong analytical and problem-solving skills, with the ability to leverage data for informed decision-making.
  • Experience in collaborating with cross-functional teams and leading projects in a fast-paced environment.
  • Excellent communication skills, with the ability to articulate technical concepts to non-technical stakeholders.

Preferred Qualifications:

  • Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and their services for data security and customer management.
  • Knowledge of customer relationship management (CRM) systems and marketing automation tools.
  • Experience with event streaming technologies and real-time data processing.
  • Understanding of machine learning and AI applications in customer engagement and personalization.

  • Senior Staff Software Engineer – Customer Services

    3 days ago

    Gurugram, India Antal International Full time

    Role Overview:As a Senior Staff Software Engineer, you will play a pivotal role in designing and implementing systems that manage and enhance customer services. Your expertise in API development, data handling, and compliance with PCI DSS standards will be crucial in ensuring the secure management of sensitive customer information, including PII (Personally...

  • Senior Staff Software Engineer – Customer Services

    3 days ago

    Gurugram, India Antal International Full time

    Role Overview: As a Senior Staff Software Engineer , you will play a pivotal role in designing and implementing systems that manage and enhance customer services. Your expertise in API development, data handling, and compliance with PCI DSS standards will be crucial in ensuring the secure management of sensitive customer information, including PII ...

  • Antal International | Senior Staff Software Engineer – Customer Services

    3 days ago

    gurugram, India Antal International Full time

    Role Overview:As a Senior Staff Software Engineer, you will play a pivotal role in designing and implementing systems that manage and enhance customer services. Your expertise in API development, data handling, and compliance with PCI DSS standards will be crucial in ensuring the secure management of sensitive customer information, including PII (Personally...

  • Staff Network Engineer

    2 months ago

    Gurugram, India Summit Consulting Services Full time

    About the role : The Staff Network Engineer will play a pivotal role in shaping the architecture, design, implementation, and ongoing management of the organization’s advanced cloud-first and hybrid network environments. This role involves deep technical expertise, strong leadership in mentoring and project management, and a strategic vision for network...

  • bhaskar consultancy services | computer hardware and networking engineer

    16 hours ago

    gurugram, India bhaskar consultancy services Full time

    Resident engineer to provide inhouse services for hardware/software trouble shooting and network connectivity Responsibilities to provide support in resolving hardware/software issues in laptops/desktops/printers/network. to maintain records of the systems, resolving the user queries and co ordinating with the senior staff for resolutions. to handle the...

  • bhaskar consultancy services | computer hardware and networking engineer

    1 day ago

    gurugram, India bhaskar consultancy services Full time

    Resident engineer to provide inhouse services for hardware/software trouble shooting and network connectivity Responsibilities to provide support in resolving hardware/software issues in laptops/desktops/printers/network. to maintain records of the systems, resolving the user queries and co ordinating with the senior staff for resolutions. to handle the...

  • bhaskar consultancy services | computer hardware and networking engineer

    4 days ago

    gurugram, India bhaskar consultancy services Full time

    Resident engineer to provide inhouse services for hardware/software trouble shooting and network connectivityResponsibilitiesto provide support in resolving hardware/software issues in laptops/desktops/printers/network. to maintain records of the systems, resolving the user queries and co ordinating with the senior staff for resolutions.to handle the...

  • Service Engineer

    2 months ago

    Gurugram, India Munters Full time

    Service Engineer - HVAC Description of Job Role and Responsibilities: • Serves as customer facing technical resource. • Responsible for trouble shooting, service, installation, start-up and commissioning of Munters dehumidification systems and other Munters products that you are assigned. • Identifies customer problems and coordinates appropriate...

  • Service Engineer

    2 months ago

    gurugram, India Munters Full time

    Service Engineer - HVAC Description of Job Role and Responsibilities:• Serves as customer facing technical resource.• Responsible for trouble shooting, service, installation, start-up and commissioning of Munters dehumidification systems and other Munters products that you are assigned.• Identifies customer problems and coordinates appropriate...

  • Service Engineer

    2 months ago

    Gurugram, India Munters Full time

    Service Engineer - HVAC Description of Job Role and Responsibilities:• Serves as customer facing technical resource.• Responsible for trouble shooting, service, installation, start-up and commissioning of Munters dehumidification systems and other Munters products that you are assigned.• Identifies customer problems and coordinates appropriate...

  • Service Engineer

    2 months ago

    Gurugram, India Munters Full time

    Service Engineer - HVAC Description of Job Role and Responsibilities:• Serves as customer facing technical resource.• Responsible for trouble shooting, service, installation, start-up and commissioning of Munters dehumidification systems and other Munters products that you are assigned.• Identifies customer problems and coordinates appropriate...

  • Customer Service Representative

    3 months ago

    Gurugram, Haryana, India Coldex Logistics Pvt Ltd Full time

    **Provide accurate information** about products or services and assist customers in resolving any issues they may encounter. - **Resolve customer complaints** in a timely and professional manner. - **Maintain and update customer records** and track interactions in the company's CRM system. - **Follow up** with customers to ensure issues are fully resolved...

  • Senior Staff Software Engineer

    3 weeks ago

    Gurugram, India ANSR Summit Consulting Full time

    Role and Responsibilities:Deliver highly scalable, available, and fault-tolerant production applications.Help prevent and investigate production issues.Build architecture design, influence product roadmap, and take ownership and responsibility over new projects.Lead code/design reviews to ensure smooth daily operations and accurate planningParticipate in the...

  • Senior Staff Accountant

    2 weeks ago

    Gurugram, India CorpAcumen Advisors LLP Full time

    Corpacumen Advisors is seeking highly motivated Senior Staff Accountants to join our team. We provide accounting, audit, and tax services to our clients.Responsibilities:Independent account management, including bookkeeping, reconciliations, and financial statement preparation.Prepare and file tax returns (Income Tax, TDS, GST).Ensure compliance with all...

  • Senior Staff Accountant

    2 weeks ago

    Gurugram, India CorpAcumen Advisors LLP Full time

    Corpacumen Advisors is seeking highly motivated Senior Staff Accountants to join our team. We provide accounting, audit, and tax services to our clients.Responsibilities:Independent account management, including bookkeeping, reconciliations, and financial statement preparation.Prepare and file tax returns (Income Tax, TDS, GST).Ensure compliance with all...

  • Senior Staff Accountant

    2 weeks ago

    Gurugram, India CorpAcumen Advisors LLP Full time

    Corpacumen Advisors is seeking highly motivated Senior Staff Accountants to join our team. We provide accounting, audit, and tax services to our clients. Responsibilities: Independent account management, including bookkeeping, reconciliations, and financial statement preparation. Prepare and file tax returns (Income Tax, TDS, GST). Ensure compliance with...

  • Service Engineer

    2 months ago

    Gurugram, India Munters Full time

    Service Engineer - DehumidifiersServes as customer facing technical resource. • Responsible for trouble shooting, service, installation, start-up and commissioning of Munters dehumidification systems and other Munters products that you are assigned.• Identifies customer problems and coordinates appropriate corrective action. Identifies and minimizes...

  • Service Engineer

    2 months ago

    Gurugram, India Munters Full time

    Service Engineer - Dehumidifiers Serves as customer facing technical resource. • Responsible for trouble shooting, service, installation, start-up and commissioning of Munters dehumidification systems and other Munters products that you are assigned.• Identifies customer problems and coordinates appropriate corrective action. Identifies and minimizes...

  • Senior Staff Accountant

    3 weeks ago

    Gurugram, India CorpAcumen Advisors LLP Full time

    Corpacumen Advisors is seeking highly motivated Senior Staff Accountants to join our team. We provide accounting, audit, and tax services to our clients.Responsibilities:Independent account management, including bookkeeping, reconciliations, and financial statement preparation.Conduct statutory, tax, and GST audits.Prepare and file tax returns (Income Tax,...

  • Senior Staff Accountant

    2 weeks ago

    Gurugram, India CorpAcumen Advisors LLP Full time

    Corpacumen Advisors is seeking highly motivated Senior Staff Accountants to join our team. We provide accounting, audit, and tax services to our clients.Responsibilities:Independent account management, including bookkeeping, reconciliations, and financial statement preparation.Conduct statutory, tax, and GST audits.Prepare and file tax returns (Income Tax,...