Antal International | Senior Staff Software Engineer – Customer Services

3 days ago

gurugram, India Antal International Full time

Role Overview:

As a Senior Staff Software Engineer, you will play a pivotal role in designing and implementing systems that manage and enhance customer services. Your expertise in API development, data handling, and compliance with PCI DSS standards will be crucial in ensuring the secure management of sensitive customer information, including PII (Personally Identifiable Information) and PI (Personal Information). You will collaborate with cross-functional teams to deliver high-quality, customer-centric solutions that drive engagement and loyalty.

Key Responsibilities:

  • Customer Services Development: Design and implement robust systems to manage customer services such as loyalty programs, preferences, saved addresses, saved cards, and customer communications.
  • API Development: Develop and maintain scalable and secure APIs to facilitate seamless integration of customer services with other systems and applications.
  • Data Security & Compliance: Ensure compliance with PCI DSS regulations and best practices for handling PII and PI data, implementing security measures such as encryption and access controls.
  • Cross-Functional Collaboration: Work closely with product managers, data scientists, and other engineering teams to ensure alignment on customer service requirements and data usage.
  • Technical Leadership: Provide guidance and mentorship to junior engineers, fostering a culture of collaboration, innovation, and high-quality software development.
  • System Optimization: Analyze and optimize existing systems for performance, scalability, and reliability, ensuring that customer service features meet business needs and customer expectations.
  • Customer Insights: Leverage customer data to inform feature development and improve customer engagement strategies, ensuring a data-driven approach to decision-making.
  • Documentation & Best Practices: Create and maintain technical documentation, and establish best practices for API design, data handling, and compliance within the team.

Required Skills & Experience:

  • 10+ years of experience in software engineering, with a focus on customer services or related areas in e-commerce or retail.
  • Proven experience in developing and managing customer service features, including loyalty programs, preferences, addresses, and saved payment methods.
  • Strong expertise in API development and integration, with a solid understanding of RESTful services and microservices architecture.
  • Experience handling PII and PI data, ensuring compliance with data protection regulations such as PCI DSS.
  • Knowledge of data security practices, including encryption, tokenization, and access control mechanisms.
  • Strong analytical and problem-solving skills, with the ability to leverage data for informed decision-making.
  • Experience in collaborating with cross-functional teams and leading projects in a fast-paced environment.
  • Excellent communication skills, with the ability to articulate technical concepts to non-technical stakeholders.

Preferred Qualifications:

  • Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and their services for data security and customer management.
  • Knowledge of customer relationship management (CRM) systems and marketing automation tools.
  • Experience with event streaming technologies and real-time data processing.
  • Understanding of machine learning and AI applications in customer engagement and personalization.

  • Senior Staff Software Engineer – Customer Services

    3 days ago

    Gurugram, India Antal International Full time

    Role Overview:As a Senior Staff Software Engineer, you will play a pivotal role in designing and implementing systems that manage and enhance customer services. Your expertise in API development, data handling, and compliance with PCI DSS standards will be crucial in ensuring the secure management of sensitive customer information, including PII (Personally...

  • Senior Staff Software Engineer – Customer Services

    3 days ago

    Gurugram, India Antal International Full time

    Role Overview: As a Senior Staff Software Engineer , you will play a pivotal role in designing and implementing systems that manage and enhance customer services. Your expertise in API development, data handling, and compliance with PCI DSS standards will be crucial in ensuring the secure management of sensitive customer information, including PII ...

  • Senior Staff Software Engineer – Customer Services

    3 days ago

    Gurugram, India Antal International Full time

    Role Overview:As a Senior Staff Software Engineer, you will play a pivotal role in designing and implementing systems that manage and enhance customer services. Your expertise in API development, data handling, and compliance with PCI DSS standards will be crucial in ensuring the secure management of sensitive customer information, including PII (Personally...

  • Antal International | Software Engineer

    4 days ago

    gurugram, India Antal International Full time

    Software Engineer – Search & Recommendations Role Overview:As a Software Engineer specializing in Search and Recommendations, you will play a critical role in designing, developing, and scaling our search infrastructure. You will collaborate with cross-functional teams to enhance product discovery and improve customer experience using ElasticSearch,...

  • Software Engineer

    4 days ago

    Gurugram, India Antal International Full time

    Software Engineer – Search & Recommendations Role Overview:As a Software Engineer specializing in Search and Recommendations, you will play a critical role in designing, developing, and scaling our search infrastructure. You will collaborate with cross-functional teams to enhance product discovery and improve customer experience using ElasticSearch,...

  • Software Engineer

    4 days ago

    Gurugram, India Antal International Full time

    Software Engineer – Search & Recommendations Role Overview:As a Software Engineer specializing in Search and Recommendations, you will play a critical role in designing, developing, and scaling our search infrastructure. You will collaborate with cross-functional teams to enhance product discovery and improve customer experience using ElasticSearch,...

  • Software Engineer

    4 days ago

    Gurugram, India Antal International Full time

    Software Engineer – Search & Recommendations Role Overview: As a Software Engineer specializing in Search and Recommendations, you will play a critical role in designing, developing, and scaling our search infrastructure. You will collaborate with cross-functional teams to enhance product discovery and improve customer experience using ElasticSearch,...

  • Antal International | Business Finance Role-Investment Banking

    4 days ago

    gurugram, India Antal International Full time

    What will you do? In this role, you will be responsible for finance, accounting, tax planning, treasury, corporate secretarial; other compliance, management reporting and administration:● You will be responsible for a broad spectrum of activities encompassing finance finance, financial modelling.● You will study, analyze and prepare report on trends and...

  • Staff Network Engineer

    2 months ago

    Gurugram, India Summit Consulting Services Full time

    About the role : The Staff Network Engineer will play a pivotal role in shaping the architecture, design, implementation, and ongoing management of the organization’s advanced cloud-first and hybrid network environments. This role involves deep technical expertise, strong leadership in mentoring and project management, and a strategic vision for network...

  • Senior Staff Software Engineer

    3 weeks ago

    Gurugram, India ANSR Summit Consulting Full time

    Role and Responsibilities:Deliver highly scalable, available, and fault-tolerant production applications.Help prevent and investigate production issues.Build architecture design, influence product roadmap, and take ownership and responsibility over new projects.Lead code/design reviews to ensure smooth daily operations and accurate planningParticipate in the...

  • bhaskar consultancy services | computer hardware and networking engineer

    1 day ago

    gurugram, India bhaskar consultancy services Full time

    Resident engineer to provide inhouse services for hardware/software trouble shooting and network connectivity Responsibilities to provide support in resolving hardware/software issues in laptops/desktops/printers/network. to maintain records of the systems, resolving the user queries and co ordinating with the senior staff for resolutions. to handle the...

  • bhaskar consultancy services | computer hardware and networking engineer

    15 hours ago

    gurugram, India bhaskar consultancy services Full time

    Resident engineer to provide inhouse services for hardware/software trouble shooting and network connectivity Responsibilities to provide support in resolving hardware/software issues in laptops/desktops/printers/network. to maintain records of the systems, resolving the user queries and co ordinating with the senior staff for resolutions. to handle the...

  • bhaskar consultancy services | computer hardware and networking engineer

    4 days ago

    gurugram, India bhaskar consultancy services Full time

    Resident engineer to provide inhouse services for hardware/software trouble shooting and network connectivityResponsibilitiesto provide support in resolving hardware/software issues in laptops/desktops/printers/network. to maintain records of the systems, resolving the user queries and co ordinating with the senior staff for resolutions.to handle the...

  • Customer Support Representative Intern

    7 months ago

    Gurugram, Haryana, India Revivo Technologies Full time

    We are seeking a motivated and enthusiastic Customer Support Representative Intern to join our dynamic team. This role is perfect for someone looking to gain hands-on experience in customer service and develop skills in communication, problem-solving, and customer relationship management. As an intern, you will assist the Customer Support team in providing...

  • Service Engineer

    2 months ago

    Gurugram, India Munters Full time

    Service Engineer - HVAC Description of Job Role and Responsibilities: • Serves as customer facing technical resource. • Responsible for trouble shooting, service, installation, start-up and commissioning of Munters dehumidification systems and other Munters products that you are assigned. • Identifies customer problems and coordinates appropriate...

  • Service Engineer

    2 months ago

    Gurugram, India Munters Full time

    Service Engineer - HVAC Description of Job Role and Responsibilities:• Serves as customer facing technical resource.• Responsible for trouble shooting, service, installation, start-up and commissioning of Munters dehumidification systems and other Munters products that you are assigned.• Identifies customer problems and coordinates appropriate...

  • Service Engineer

    2 months ago

    gurugram, India Munters Full time

    Service Engineer - HVAC Description of Job Role and Responsibilities:• Serves as customer facing technical resource.• Responsible for trouble shooting, service, installation, start-up and commissioning of Munters dehumidification systems and other Munters products that you are assigned.• Identifies customer problems and coordinates appropriate...

  • Service Engineer

    2 months ago

    Gurugram, India Munters Full time

    Service Engineer - HVAC Description of Job Role and Responsibilities:• Serves as customer facing technical resource.• Responsible for trouble shooting, service, installation, start-up and commissioning of Munters dehumidification systems and other Munters products that you are assigned.• Identifies customer problems and coordinates appropriate...

  • International Customer Service Advisor

    1 month ago

    Gurugram, Haryana, India TALENT FUTURE SERVICES Full time

    *Work From Office* *Process International process* *Location Gurgaon udhyog vihar* *Position Customer Success Associate* *Interview mode HR Round; Ops round; Versant Round* *Skillset Excellent communication skills in English, Hindi and Dutch. No Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI), and no grammatical or pronunciation...

  • Lepton Software | Project Manager

    4 weeks ago

    gurugram, India Lepton Software Full time

    JOB RESPONSIBILITY: Responsible for managing projects and related activities in accordance with the mission and goals of the organization. Producing accurate and timely reporting of project status throughout its life cycle. Accountable for managing Product development and service delivery. Responsible for managing the project cost as per defined...