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Cloud Infrastructure Engineer

4 months ago

Hyderabad, India Varite India Full time

VARITE is looking for a Cloud Infrastructure Engineer one of its clients located in Hyderabad.

About the client :

Our client is an American software company, that develops a cloud computing platform to help companies manage digital workflows for enterprise operations.

WHAT DO WE DO :

VARITE is a global IT company providing software and engineering consulting and team augmentation services to Fortune 1000 companies in USA, CANADA, and INDIA.

VARITE is currently a primary and direct vendor to the leading corporations in the areas of Cloud, Data Sciences, Infrastructure Application Software, Mobility, Robotics, Banking & Financial Systems.

Job Responsibilities :

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy, and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

The support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the software and platform.

Understanding the platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue.

The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

What we are looking for :

- Must have a bachelor's degree in computer science or a related field (or equivalent degree and experience).

- 2+ years providing customer-facing technical support (Web-based products or e-commerce preferred).

- Good Communication Skills.

- Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting and Powershell.

- Ability in server administration across OS platforms (Windows/Unix).

- Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies.

- Familiarity with AWS, Azure, VMWare, Amazon EC2 including appropriate template types (ARM templates, CFT).

- Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST, Experience with troubleshooting tools such as Wireshark, Traceroute.

- Strong troubleshooting/root cause isolation skills.

- Solid understanding of object-oriented programming skills (Java strongly preferred).

- A fundamental understanding of ITOM, CMDB and ITIL business process.

- Experience providing web development support is highly desirable.

Job Type : Contract.

Location : Hyderabad.

(ref:hirist.tech)