Business Support Services Specialist

2 weeks ago

Hyderabad, Telangana, India Randstad Global Capability Center Full time

Shift Timings:

  • 5:30 PM to 2:30 AM IST

Duties and responsibilities

Talent Care

  • Handle, redirect, or escalate inbound talent communication via phone call, texting, and emails
  • Support talent through a digital journey by assisting talent with profile creation / modification and onboarding steps
  • Encourage candidates to self select and match to jobs presented to them
  • Execute outbound communication to talent in onboarding stages for high priority or supply challenged markets nudging them to complete required steps for hiring and ready to select jobs
  • Execute outbound recruiting communication to existing talent pool regarding unfilled opportunities and solicit referrals
  • Validate talent skills

Administrative

  • Document all activity and communication in Randstad Front office systems (service desktop).
  • Participate and prepare for 1 on 1s with your leader, huddle, meetings, and quality audits
  • Execute the Randstad operation model as a best practice and contribute to the overall productivity of Operational Talent Solutions

Education

  • Graduate

Work Experience

  • 3+ minimum of business experience dealing with client or customer communication
  • 4+years of demonstrated success in recruiting, customers services, or sales preferred

Knowledge, Skills, and Abilities

  • Excellent oral and written communication skills in English and Spanish
  • Proficient and diverse technical skills for performing specific tasks and data accuracy
  • Experience in multitasking, prioritizing work, and effective time management skills
  • Agility to adjust to the flux and flow of a high volume and high pressure environment
  • Problem analysis and problem-solving skills with good judgment to determine appropriate solution and make decisions quickly
  • Ability to adapt quickly to changes in procedures, products, or systems to ensure up-to-date knowledge and effective service delivery.
  • Ability to maintain a sense of urgency and high energy level throughout the shift to meet productivity goals.

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