Chief Manager-Operations Customer Service
20 hours ago
Role Overview : The Chief Manager – Operations will be responsible for leading large-scale insurance operations, driving operational excellence through strategic initiatives, digital transformation, and data-driven governance. The role demands strong leadership, an ability to influence cross-functional teams, and a focus on delivering superior customer experience through efficient processes and empowered teams. Key Responsibilities: Operational Leadership : Oversee day-to-day operations across multiple customer service processes ensuring high accuracy, productivity, and service quality. Strategic Execution: Translate organizational strategy into actionable operational plans to achieve business outcomes and service KPIs. People Management : Lead and develop large, diverse teams with a focus on engagement, performance management, and capability building. Digital & Analytics Enablement : Drive adoption of digital tools, automation, and analytics for improving process efficiency, customer experience, and decision-making. Governance & Risk Management : Establish strong process controls, performance monitoring frameworks, and data-driven governance to pre-empt potential issues and drive continuous improvement. Stakeholder Management : Collaborate with cross-functional teams including Sales, Digital, Product, Compliance, and to ensure smooth service delivery and seamless execution of business priorities with measurable outcomes Customer-Centric Operations : Champion process improvements and initiatives to enhance customer experience and service turnaround times. Insights & Performance Reporting : Generate insights & dashboards to support management reviews, track key operational metrics and present insights, trends, and recommendations to senior management for informed decision-making. Skills & Competencies: Strong strategic and analytical thinking with demonstrated ability to translate insights into action. Exceptional people management and leadership skills with experience in leading large teams. Data-driven approach with proficiency in using analytics and dashboards for decision-making. Exposure to process re-engineering, automation, and digital transformation initiatives. Excellent communication and stakeholder management skills – ability to influence across levels and functions without direct authority. Deep understanding of insurance customer service operations, processes, and regulatory environment. Strong problem-solving orientation and ability to anticipate operational challenges proactively. Experience & Qualifications: Experience: Minimum 10 years of progressive experience in managing large-scale operations, preferably in the insurance or financial services industry. Educational Qualification: MBA from a reputed institute (preferably Tier-1 or Tier-2 B-school). Preferred Background: Experience in operational strategy, process excellence, or customer service transformation functions. Personal Attributes: High ownership mindset with a bias for action and results. Collaborative and empathetic leader with a customer-first orientation. Agile and adaptable to a dynamic business environment. Strong integrity and governance orientation.
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Senior Customer Service Lead
2 days ago
Konkan Division, India Nap Chief Full timeWe’re hiring! 🚀 Position: Senior Customer Service Lead 📍 Location: Turbhe, Navi Mumbai – On-site 💼 Experience: 5 to 6 Years About Nap Chief 🧸 Nap Chief is a fast-growing D2C kids wear brand creating fun, comfortable, and stylish clothing for little ones. We believe in making every child’s day brighter with high-quality, playful designs that...
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Gurgaon, India Axis Max Life Insurance Limited Full timeRole Overview : The Chief Manager – Operations will be responsible for leading large-scale insurance operations, driving operational excellence through strategic initiatives, digital transformation, and data-driven governance. The role demands strong leadership, an ability to influence cross-functional teams, and a focus on delivering superior customer...
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Chief Manager-Operations Customer Service
17 hours ago
Gurgaon, India Axis Max Life Insurance Limited Full timeRole Overview:The Chief Manager – Operations will be responsible for leading large-scale insurance operations, driving operational excellence through strategic initiatives, digital transformation, and data-driven governance. The role demands strong leadership, an ability to influence cross-functional teams, and a focus on delivering superior customer...
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Chief Manager-Operations Customer Service
7 days ago
Gurgaon, Haryana, India Axis Max Life Insurance Limited Full time ₹ 15,00,000 - ₹ 60,00,000 per yearRole Overview:The Chief Manager – Operations will be responsible for leading large-scale insurance operations, driving operational excellence through strategic initiatives, digital transformation, and data-driven governance. The role demands strong leadership, an ability to influence cross-functional teams, and a focus on delivering superior customer...
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Chief Manager-Operations Customer Service
17 hours ago
gurgaon district, India Axis Max Life Insurance Limited Full timeRole Overview : The Chief Manager – Operations will be responsible for leading large-scale insurance operations, driving operational excellence through strategic initiatives, digital transformation, and data-driven governance. The role demands strong leadership, an ability to influence cross-functional teams, and a focus on delivering superior customer...
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Senior Operations Executive
1 week ago
Konkan Division, India Nap Chief Full time🚨 We’re Hiring: Sr Operation Executive 📍 Location : Turbhe,Navi Mumbai 🧸 Brand : Nap Chief – One of India’s fastest-growing D2C kidswear brands About Nap Chief Nap Chief is a fast-growing D2C kids’ wear brand creating fun, comfortable, and stylish clothing for little ones. We believe in making every child’s day brighter with high-quality,...
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Chief Manager
1 week ago
Gurgaon, Haryana, India Aviation Indeed Full timeChief Manager Voice Operations Position Chief Manager Voice Function Customer Experience CX Location TBD Role Overview The Chief Manager Voice will lead the day-to-day operations of the Voice Contact Center ensuring smooth service delivery high customer satisfaction and strong team performance The role focuses on operational excellence vendor management team...
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Social Media Manager
1 week ago
Konkan Division, India Nap Chief Full timeJob description 🌟 Social Media Manager 📍 Location: Turbhe, Navi Mumbai (on-site)🧩 Experience: 3–4 years in social media marketing / content strategy, ideally with D2C, fashion, or lifestyle brands About Nap Chief At Nap Chief, we’re redefining kidswear with bold character-led designs, luxe-quality fabrics, and a brand voice that resonates with...
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Chief of Staff
3 weeks ago
Bangalore Division, India Digitide Full timeDigitide started with a simple vision: To transform business operations and drive growth for enterprises across the globe. For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to...
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Chief Operating Officer: Media Services
2 weeks ago
Delhi Division, India ZOOM Communications Full timeProfessional Experience: · Minimum 18 years of relevant experience · Should possess prior experience in leadership roles within Sports, Media, Entertainment, News, Live Events, Public Sector, or similar industries. Educational Qualifications: · Essential : MBA in Marketing/Operations/Strategy or related field from a premier Tier-I college or university....
