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Operations Executive

2 months ago

Gurugram, India JP Funware & Technologies Full time

Key Responsibilities:

  • Monitor Fraudulent Transactions: Assist in tracking suspicious user activities and fraudulent transactions on gaming platforms to ensure security and integrity.
  • Manage Withdrawals: Oversee user withdrawals, ensuring timely processing and compliance with company policies.
  • Admin Panel & CRM Management: Use the Admin Panel and CRM to manage user data, resolve operational issues, and support customer requests.
  • Create Tournaments & Contests: Help in designing and launching new tournaments and contests on the platform, including configuration and scheduling.
  • Data Analysis: Analyze operational data to generate insights, identify inefficiencies, and suggest process improvements.
  • Excel Expertise: Use Excel to manage data, create reports, and conduct operational analyses. Strong skills in data manipulation, pivot tables, and formulas are essential.
  • Reporting & Documentation: Maintain accurate records of all operational activities, create reports, and document workflows for future reference.
  • Collaborate Across Teams: Work closely with other departments to address operational issues and ensure smooth execution of campaigns and product launches.
  • Process Improvement: Assist the senior operations team in identifying and implementing process improvements to optimize performance.


Key Skills and Experience Required:

  • Bachelor’s degree in Business Administration, Operations Management, or related field.
  • Strong Excel skills (pivot tables, formulas, data visualization).
  • Ability to monitor, detect, and report suspicious activities (fraud detection).
  • Analytical mindset with an eye for detail.
  • Excellent problem-solving skills and quick decision-making ability.
  • Basic understanding of CRM tools and admin panel functionalities.
  • Willing to work in cross-department roles when required and bring out-of-box thinking to solve operational challenges
  • Strong communication and teamwork skills.
  • Interest or passion for gaming is an added advantage.