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Regional Growth Manager
2 months ago
We are a young brand, growing rapidly to serve healthy & fresh food & beverage. Our vision is to make healthy food accessible, without compromising on taste. We serve smoothies, shakes, refreshers & millet sandwiches. Everything we do is all-natural, preservative-free & fully transparent.
Our good-food ATMs are stationed in 19 locations in Delhi NCR including places like Amity university, Select City Walk, Worldmark Aerocity, Ambience mall, Max Group & Fortis group. We are also partners with food court aggregators like Smartq, Foodforum, Gokhanna. We have served 10 Lakh + orders and are on track to open 100 kiosks in this financial year.
We are looking for a dynamic and results-driven professional to lead our city operations and manage the seamless opening of new stores (NSO). The City Operations Head & NSO Manager will be responsible for overseeing sales growth, operational efficiency, and customer satisfaction across all stores in the city while ensuring that new store openings are executed flawlessly. This individual will play a key role in driving store performance and ensuring all processes are optimised for scalability and growth.
Key Responsibilities:
City Operations Leadership:**
- Sales Growth: Drive sales performance by working closely with store managers to ensure continuous per-store growth, identifying opportunities to boost revenue.
- Operational SOP Compliance: Ensure that all operational Standard Operating Procedures (SOPs) are adhered to consistently across all stores, maintaining high-quality standards.
- Audit Excellence: Manage and monitor store audit processes, ensuring all stores achieve excellent audit scores and maintain operational efficiency.
- P&L Ownership: Take full ownership of Profit & Loss (P&L) for the city’s operations, working to optimise costs and maximise profitability.
- Zomato Ratings Management: Regularly monitor and improve Zomato ratings by ensuring high service and product quality, engaging with customer feedback proactively.
- Customer Satisfaction: Enhance customer satisfaction scores by ensuring superior in-store experiences and addressing customer concerns efficiently.
- Repair Resolution: Implement a fast, cost-effective resolution system for any maintenance and repair issues that arise during store setup.
- Process Innovation: Continuously identify and implement new processes and systems to improve metrics such as kiosk storage efficiency and overall throughput in stores.
- Staffing Management: Ensure that each kiosk is adequately staffed and proficiently trained at all times to meet operational requirements and provide excellent customer service.
Requirements:
- Proven experience in managing city-wide operations or multi-store management.
- Strong understanding of P&L management and cost optimization.
- Familiarity with auditing processes and operational SOPs.
- Experience in NSO management, with a focus on seamless execution.
- Ability to innovate and improve operational processes.
- Excellent communication and leadership skills.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and supportive work environment.
- The chance to be part of a mission-driven company revolutionising the food industry.
- This profile emphasizes both leadership in day-to-day operations and expertise in opening new stores efficiently.
