Customer Success Specialist
3 weeks ago
Kovai.co is a catalyst, sparking a revolution in the world of enterprise software and B2B SaaS, we are a technology powerhouse delivering best-in-class enterprise software and game-changing SaaS solutions across industries.
At Kovai.co , we're rewriting the B2B landscape by empowering over 2,500 businesses worldwide with our award-winning SaaS solutions.
Our Products:
- Biztalk360
- Turbo360
- Document360
“UK headquarters. Indian innovation. Global impact.”
Our journey has been nothing short of remarkable, having witnessed exponential growth and profitability right from our inception.
We are on track towards $30 million in annual revenue – and we're just getting started.
Kovai.co is fueled by a tribe of thoughtful helpers, obsessed with empowering customers, uplifting colleagues, and igniting our own journeys.
Redefining tech is our game. Are you in? Join Kovai.co – where passion meets purpose.
What’s the job? Customer Success Specialist
What you’ll do on the job:
- Manage Client Portfolios
- Analyse Customer Data and improve customer experience
- Sustain business growth and profitability by maximising value
- Minimise customer churn
- Handle and resolve customer requests
- Highly organised and able to multi-task
- Self-driven and proactive in nature
- knowledge of customer success process
Who’ll be a good fit:
- Experience working with a CRM
- Ability to deliver engaging presentations
- Attention to details and good problem-solving skills
- Excellent Interpersonal skills
- Excellent written and verbal communication
- Work Timings: 2PM - 11PM
Equal Opportunities:
Kovai.co is committed to building a workforce that reflects the richness of our society. We believe in fostering a culture of belonging and respect for all. Kovai.co stands firmly against discrimination, ensuring equal opportunity for everyone to build a successful career.
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