Receivables and Credit Control Manager
3 weeks ago
Position Overview: The Receivables and Credit Control Manager will oversee the collections process for the company, ensuring efficient and timely collection of receivables. This role requires a detail-oriented, strategic professional with experience in managing collections in the healthcare or medical device industry. The ideal candidate will be able to balance customer relationships with the need for prompt payment, maintain accurate records, and work collaboratively across departments
Key Responsibilities:
Collection Management:
- Oversee the end-to-end collection process, including invoicing, follow-ups, and managing overdue accounts.
- Develop and implement effective collection strategies to reduce delinquency and maintain a healthy cash flow.
- Ensure adherence to all collection-related policies, compliance regulations, and company guidelines.
Customer Relationship Management:
- Collaborate with clients and sales teams to establish payment plans, resolve disputes, and address issues related to billing or payments.
- Maintain positive relationships with customers while ensuring timely payments.
Credit Risk Analysis:
- Conduct credit risk assessments of new and existing customers to set appropriate credit limits and minimize risk.
- Regularly review and update credit policies in line with market conditions and company risk tolerance.
Reporting and Analysis:
- Prepare monthly, quarterly, and annual reports on collections, aged receivables, and cash flow status.
- Analyze collection performance metrics and implement improvement plans as needed.
Team Leadership:
- Supervise and mentor a team of collection specialists, providing guidance on challenging accounts and collection techniques.
- Train team members on collection best practices, negotiation strategies, and customer communication.
Process Improvement:
- Identify opportunities to streamline the collections process, reduce manual work, and improve efficiency through automation or software solutions.
- Implement best practices and process changes to optimize collection performance and customer experience.
Cross-Department Collaboration:
- Work closely with the finance, sales, and customer service departments to resolve billing issues, ensure smooth operations, and align on credit policies.
Qualifications:
Education: Bachelor’s degree in finance, Accounting, Business Administration, or a related field. A master’s degree is a plus.
Experience: Minimum of 10 years of experience in collections or accounts receivable, with at least 3 years in a managerial role, ideally within the medical device or healthcare industry.
Skills:
- Strong understanding of billing and collections processes, credit risk analysis, and financial reporting.
- Familiarity with medical device industry regulations, reimbursement processes, and healthcare-related collection practices.
- Proficient in financial software and ERP systems (e.g., SAP, Oracle) and Microsoft Excel.
- Excellent negotiation, communication, and customer relationship management skills.
- Analytical mindset with the ability to develop actionable insights from data.
Key Competencies:
- Detail-oriented with strong organizational skills.
- Ability to handle complex negotiations and sensitive customer situations.
- Results-driven and able to work effectively under pressure.
- Leadership skills with the ability to mentor and develop team members.
- Excellent interpersonal skills for cross-functional collaboration.
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