Assistant Facilities Manager

2 weeks ago

New Delhi, India SmartClean Full time

About UsWe are a leading Enterprise PropTech company developing IoT solutions for Building Intelligence and Smart Facility Management. Our solutions enable real-time monitoring, automation, and predictive maintenance for commercial and residential buildings. With deployments across Asia, we are transforming how buildings operate with cutting-edge IoT technology.Role Summary:Responsible for overseeing and transforming soft services/housekeeping operations (cleaning) at client sites, using a framework-driven approach leveraging IoT smartclean technology. Acts as a cleaning operations specialist, deployed across multiple accounts, to assess gaps, design interventions, and drive tangible improvements with third-party vendors.Key Responsibilities:- Conduct day-0 audits of existing cleaning regimes at client accounts. - Assess and document operational gaps: process, outcomes, manpower efficiency, and technology use. - Design and implement a customised cleaning transformation plan using SmartClean IoT and Cleaning management platform to optimise hygiene, workflow, and resource allocation. - Oversee daily performance and compliance of outsourced cleaning vendors; standardise best practices and monitor KPIs. - Act as the primary point of contact for all client cleaning and housekeeping requirements, managing stakeholder feedback and continuous improvement activities. - Develop SOPs and process manuals for smartclean-enabled cleaning regimes. - Work closely with internal and vendor teams to drive technology adoption and ensure training and onboarding on IoT and Cleaning management platform. - Review and analyze cleaning data reports; communicate findings and drive change through data-driven recommendations. - Manage routine inspections, ensure compliance with client health, safety, and quality standards. - Lead vendor evaluation, contract management, and operational troubleshooting for cleaning services. - Prepare periodic reports for clients and management, highlighting performance, cost optimization, and innovation outcomes. - Support account teams in business reviews related to cleaning operations and participate in procurement processes when onboarding new vendors. - Guide and mentor site-level soft services staff.Qualifications & Experience:- Graduate degree; professional certification in Facility Management, Sanitation, or Cleaning Services is desirable. - 5-6 years of experience in soft services management, including hands-on supervision of cleaning/janitorial operations, preferably at multiple commercial sites. - Proven expertise in third-party vendor management for cleaning services. - Experience implementing or working with IoT/technology platforms in facility management is a strong advantage. - Ability to audit, analyse, and streamline cleaning workflows; highly data-driven approach. - Strong interpersonal, communication, and client management skills. - Proficiency with MS Office, online work order systems, and basic reporting tools. - Team leadership and training experience preferred.Deployment:This role will require travel and multi-site presence across client locations. Expected to lead transformation mandates in cleaning operations and act as a subject matter expert for technology-led cleaning excellence initiatives.

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