NowPurchase - Project Manager

Project Lead (SaaS MetalCloud)Location : Kolkata HQ, with frequent pan-India travelExperience : 3- 5 yearAbout NowPurchase :At NowPurchase, were on a mission to digitally transform the metal manufacturing industryone foundry at a time.Our vision is bold : To build a tech-first ecosystem that empowers foundries to procure better, melt smarter, and operate with unmatched efficiency.Our flagship SaaS platform MetalCloud is at the heart of this revolutionbringing real-time visibility, process discipline, AI-driven insights, and production control to an industry that has historically operated on gut-feel and manual processes.Were not just building software.Were redefining how an entire industry thinks, works, and grows.Why This Role Exists :As MetalCloud expands rapidlyonboarding 10+ new projects every yearthe need for a strong Project Lead has become critical.This role is being created to :- Manage and implement custom projects with precision and speed with Optimum resource consumption.- Align every stakeholderfrom Sales to Product to Techto a single execution plan- Ensure customers realise actual, measurable value from the solutions we deploy- Build a repeatable, scalable project implementation engine- Reduce effort, increase efficiency, and deliver a consistent customer experience- This role carries large ownership, high visibility, and direct impact on the success of every custom project we deploy.What the Role Looks Like :As a Project Lead, you become the face of NowPurchase for customers after the sale closes.You will :- Take complete ownership of custom project implementation- Work cross-functionally with Sales, Product, Tech, and Customer Success- Ensure the earliest possible go-live with efficient resource management- Build trust, confidence, and long-term relationships with customers- Ensure customers actually use MetalCloud and realise value from itThis is a hands-on roleideal for someone who thrives in the field, takes ownership, and enjoys solving real industrial problems.Job Summary (TL;DR)Were looking for a 3- 5 year experienced B2B Implementation Leader, preferably based in Kolkata, who can take full ownership of project successfrom kickoff to renewal & so on.Key Responsibilities :1. Project Implementation :- Execute the implementation of projects across regions (South, West, East, North)- Frequently travel for high-value accounts or escalations- Ensure customers go live with minimal delays- Delivery of project under the given constraints of Time,Scope,Cost & Quality2. Onboarding Strategy & Execution :- Plan and manage rollout timelines- Configure workflows as per customer requirements- Ensure seamless coordination between product, tech, and field teams3. Metrics, Reporting & Performance Tracking :- Track KPIs (activation time, go live tiem)- Share implementation reports with leadership- Maintain complete visibility of project progress across regions4. Relationship Management :- Build long-standing customer relationships- Celebrate wins, ensure satisfaction, and act as a trusted advisorSkills & Experience Were Looking For :Must-Have :- Excellent verbal & written communication skills- Strong organisation, multi-tasking, and problem-solving abilities with full ownership- Bachelors degree in Engineering with 2- 3 years of B2B project implementation experience- Proven execution capability in distributed/on-site environments with willingness to travel across India- Experience in custom project implementation, industrial automation, or digitisation projects- Familiarity with CRM/CS tools (Zoho, HubSpot, Gainsight)- Attention to detail with ability to work in ambiguity- Understanding of business fundamentals- Vendor management, purchasing, and negotiation skillsGood-to-Have :- Experience with manufacturing/foundry customers- Experience hosting demos, webinars, or check-ins- Experience in industrial SaaS/ProjectsOur Hiring Process (Fast & Transparent) :1. Initial HR Conversation2. Interview with Senior Manager (Projects)3. Final Round with CEO/CTOReady to Join Us ?If youre excited about working at the intersection of SaaS, manufacturing, project implementation, and customer successthis is where you belong. (ref:hirist.tech)