Senior Information Technology Support Engineer

1 day ago

New Delhi, India IT Skylight Full time

We are seeking an experiencedSenior IT Support Engineerto join our growing IT solutions team. This role requires a highly skilled professional with strong Office 365, Azure, Windows Server, and desktop support expertise, along with the flexibility to work a24/7 rota covering UK hours .⚠️ Please apply ONLY if you meet all mandatory requirements. Applications that do not meet the criteria will not receive a response.Mandatory Requirements 12+ years’ experiencein IT Support (L1–L3) or Desktop Support Office 365 Administrator Consoleexperience (minimum 6 years) Certifications: AZ-104 AZ-900 MCSE (2019 or above) ITIL4 Hands-on expertise in: Office 365 administration, PowerShell Microsoft Defender for Endpoint Azure Core Services (Compute, Storage, Networking, Monitoring) Intune (Autopilot, Device Configuration Policies, Device Compliance) Windows Server (2012–2022) Active Directory, DHCP, DNS Strong troubleshooting skillsand ability to work independently Excellent English communication skills(written & spoken) Degree-qualified Work-from-home capability: Own laptop[Windows 11 Professional] Fast, reliable internet Ability toinvoice monthlyand receive payment via bank transferShift & Availability Requirements You must be available during UK hours [ Day:9:00 am – 5:30 pm UK] and flexible to workany shift in the rota , including:Day:9:00 am – 5:30 pm UK[You will be mainly working on this shift] Night:1:00 am – 9:00 am UK Evening:5:00 pm – 1:00 am UK Weekend cover(Saturday & Sunday)Key Responsibilities Provideprofessional 1st, 2nd, and 3rd line supportvia telephone, email, and remote tools Take ownership of incidents, perform technical diagnosis, and resolve issues efficiently Support and troubleshoot: Windows 10/11 Office 365 applications & services Microsoft Azure and Intune Windows Server environments Active Directory administration Endpoint security (Defender) Perform desktop installation, configuration, upgrades, and maintenance Handle generalnetwork troubleshooting(firewalls, routers, switches) Provide user administration support (AD, O365, VMware, etc.) Maintain accurate documentation in the ticketing system Deliver excellent customer service and communicate solutions inclear, plain EnglishPreferred Experience Experience working in anIT solutions / MSP environmentWhat We Provide Hosted business telephone Opportunity to work with a high-performing global support teamIf you meetallrequirements and are ready to join a fast-paced IT solutions environment, we encourage you to apply.

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