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Head - Business Development - Real Estate
4 weeks ago
Head Residential (Business Development) Summary: The Head Residential will serve as the overall business leader for Prozone Palm, Nagpur, responsible for steering the projects revenue growth, customer experience, operational excellence, and delivery outcomes. This is a high-impact leadership role requiring strong command presence, disciplined execution, and exceptional stakeholder management.Preferred background includes a Hotel General Manager, Retired Armed Forces Officer or a Senior Real Estate Professional with deep experience in managing complex, customer-facing operations.Key Responsibilities1. Business Leadership & Strategy- Provide end-to-end leadership for the residential projectsales, delivery, facilities, customer management, compliance, and local interface.- Develop and execute the annual business plan, revenue strategies, customer experience roadmap, and operational excellence metrics.- Act as the on-ground custodian of Prozones brand standards, governance, and stakeholder expectations.2. Sales, Revenue & Market Strategy- Lead the complete sales function with an aggressive focus on revenue maximization and inventory liquidation.- Drive strategic partnerships, channel activation, corporate tie-ups, and HNI engagement.- Monitor market intelligence, competitor activity, and pricing strategy; reposition offerings as required.- Personally lead key negotiations and high-value closures.3. Customer Experience Leadership (CRM)- Own the entire customer lifecyclefrom lead conversion to possession and beyond.- Establish a premium, hospitality-grade customer experience befitting a Prozone residential development.- Ensure zero slippage in documentation, agreements, milestone updates, and possession readiness.- Maintain high CSAT and low escalations through proactive communication and issue resolution.4. Project & Delivery Management- Oversee construction progress (working with central project & contractor teams) to ensure timely, quality-aligned delivery of units and common areas.- Review project schedules, track milestones, manage risk, and escalate critical delays.- Lead site readiness for handover, snag closure, quality inspections, and regulatory compliance.- Ensure alignment between project, sales, CRM, legal, and corporate teams.5. Facilities & Estate Management- Establish and manage all soft and hard services within the residential development.- Ensure a five-star-level estate environmentsecurity, housekeeping, landscaping, utilities, vendor SLAs, emergency preparedness.- Build resident trust through transparency, discipline, and service quality.6. Legal, Statutory & Local Liaison- Be the primary face of the project with local authorities, municipal bodies, and government departments.- Ensure compliance across RERA, documentation, project approvals, and operational licenses.- Support legal processes related to agreements, registrations, and customer documentation.7. Team Leadership & Culture Building- Build and lead high-performance teams across sales, CRM, facilities, and project coordination.- Drive a culture of discipline, ownership, integrity, and service excellence.- Mentor and groom team members for future leadership roles.8. Administrative & Community Interface- Oversee day-to-day administration of the project office, staff discipline, SOP compliance, and resource utilization.- Act as the nodal representative of Prozone for all on-ground operational and administrative matters.- Liaise with the Residents Welfare Association / Housing Society for all community, maintenance, and governance-related issues; ensure smooth transition of common areas post-handover.- Build a positive resident ecosystem through transparent communication, grievance redressal, and periodic engagement initiatives.9. Regulatory, Law & Order Coordination- Serve as the primary point of contact for coordination with local police, fire department, and civic authorities for safety, law & order, and compliance matters.- Handle liaison with lawyers and legal consultants for property-related issues, customer disputes, or regulatory documentation.- Maintain updated records of all licenses, NOCs, and statutory permissions required for operations, ensuring zero non-compliance.10. Governance, Safety & Risk Management- Implement safety and risk management protocols covering security, fire safety, and emergency response.- Ensure adherence to Prozones governance framework, ethical standards, and audit requirements.- Review incident reports and coordinate with legal/police authorities for resolution where necessary.11. Public & Stakeholder Relations- Represent Prozone in local administrative forums, community associations, and official meetings with municipal/government bodies.- Maintain strong relationships with civic authorities, law enforcement, utility departments, and local influencers to safeguard company interests.Desired Profile- Experience: 15 to 25 years of leadership experience managing large teams, complex operations, and high-value customer environments.- Core Competencies:o P&L and business planning orientationo Strong leadership presence and commando Sales and negotiation excellenceo Project and delivery managemento Government liaison and compliance handlingo High emotional intelligence, communication, and conflict managemento Operational discipline and process governanceo Proven experience in dealing with civic authorities, police departments, housing societies, and legal advisors.o Understanding of property documentation, RERA compliance, agreements, and coordination with lawyers.o Ability to build trust, manage resident associations, and drive satisfaction through transparent communication.o Capable of aligning sales, CRM, project, legal, and facility teams toward common project goals. (ref:iimjobs.com)
