Inside Sales

10 hours ago

Mumbai, India Jobs for Humanity Full time
Job Description

Looking for dynamic and persuasive Inside Sales Executives to join our Assisted Buying Team. This role plays a crucial part in reviving and converting leads who have shown interest in our platform but haven’t completed their purchase journey. These high-intent leads include customers who have added items to their cart but not completed the purchase, browsed products without transacting, registered on the platform without making a purchase, received cashback or promotional credits in their accounts, or connected with us via call, chat, WhatsApp, or website enquiries. The role is sales-driven, involving both outbound and inbound calling, with the objective of identifying and activating any potential opportunities and guiding customers toward successful conversion.

Key Responsibilities

  • Engage with potential customers who have:
    • Added items to cart but not completed the purchase
    • Browsed products but did not make any transaction
    • Registered on the platform without transacting
    • Received cashback or promotional credits in their accounts, etc
    • Have connected via Call, Chat, WhatsApp or website enquiries.
  • Make timely and persuasive outbound calls to re-engage these leads.
  • Handle inbound inquiries via Call/Chat/WhatsApp or Website and assist customers in navigating their buying journey.
  • Understand customer needs, address concerns, and recommend the right products.
  • Route interested customers to the nearest store, if required, for offline exploration.
  • Work closely with the marketing and CRM teams to action warm leads efficiently.
  • Maintain detailed records of interactions and follow-ups using internal tools/CRM.
  • Consistently meet or exceed sales and conversion targets.
  • Provide feedback to internal teams on customer patterns and potential improvements in the buying journey.

Qualifications

Required Skills & Qualifications:

  • Graduate in any discipline.
  • 1–3 years of experience in Inside Sales, Tele Sales, or Customer Engagement roles (eCommerce or retail experience preferred).
  • Strong verbal communication skills in English and regional languages.
  • Ability to handle objections and convert interest into sales effectively.
  • Comfort with CRM tools and basic digital communication platforms.
  • Target-oriented mindset with a passion for customer engagement.


Additional Information

Locations: Mumbai, Bangalore, Noida, Hyderabad, Vadodara, Chennai

Work mode: work-from-office

Salary: 3.2 - 4 LPA

Team: Assisted Buying Team

Key Performance Indicators (KPIs)

  • Lead Conversion Rate
  • Daily/Weekly Call Volume
  • Revenue Generated per Executive

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