Inside Sales

3 weeks ago


Mumbai, India Jobs for Humanity Full time
Job Description

Looking for dynamic and persuasive Inside Sales Executives to join our Assisted Buying Team. This role plays a crucial part in reviving and converting leads who have shown interest in our platform but haven’t completed their purchase journey. These high-intent leads include customers who have added items to their cart but not completed the purchase, browsed products without transacting, registered on the platform without making a purchase, received cashback or promotional credits in their accounts, or connected with us via call, chat, WhatsApp, or website enquiries. The role is sales-driven, involving both outbound and inbound calling, with the objective of identifying and activating any potential opportunities and guiding customers toward successful conversion.

Key Responsibilities

  • Engage with potential customers who have:
    • Added items to cart but not completed the purchase
    • Browsed products but did not make any transaction
    • Registered on the platform without transacting
    • Received cashback or promotional credits in their accounts, etc
    • Have connected via Call, Chat, WhatsApp or website enquiries.
  • Make timely and persuasive outbound calls to re-engage these leads.
  • Handle inbound inquiries via Call/Chat/WhatsApp or Website and assist customers in navigating their buying journey.
  • Understand customer needs, address concerns, and recommend the right products.
  • Route interested customers to the nearest store, if required, for offline exploration.
  • Work closely with the marketing and CRM teams to action warm leads efficiently.
  • Maintain detailed records of interactions and follow-ups using internal tools/CRM.
  • Consistently meet or exceed sales and conversion targets.
  • Provide feedback to internal teams on customer patterns and potential improvements in the buying journey.

Qualifications

Required Skills & Qualifications:

  • Graduate in any discipline.
  • 1–3 years of experience in Inside Sales, Tele Sales, or Customer Engagement roles (eCommerce or retail experience preferred).
  • Strong verbal communication skills in English and regional languages.
  • Ability to handle objections and convert interest into sales effectively.
  • Comfort with CRM tools and basic digital communication platforms.
  • Target-oriented mindset with a passion for customer engagement.


Additional Information

Locations: Mumbai, Bangalore, Noida, Hyderabad, Vadodara, Chennai

Work mode: work-from-office

Salary: 3.2 - 4 LPA

Team: Assisted Buying Team

Key Performance Indicators (KPIs)

  • Lead Conversion Rate
  • Daily/Weekly Call Volume
  • Revenue Generated per Executive

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