Inside Sales
3 weeks ago
Looking for dynamic and persuasive Inside Sales Executives to join our Assisted Buying Team. This role plays a crucial part in reviving and converting leads who have shown interest in our platform but haven’t completed their purchase journey. These high-intent leads include customers who have added items to their cart but not completed the purchase, browsed products without transacting, registered on the platform without making a purchase, received cashback or promotional credits in their accounts, or connected with us via call, chat, WhatsApp, or website enquiries. The role is sales-driven, involving both outbound and inbound calling, with the objective of identifying and activating any potential opportunities and guiding customers toward successful conversion.
Key Responsibilities
- Engage with potential customers who have:
- Added items to cart but not completed the purchase
- Browsed products but did not make any transaction
- Registered on the platform without transacting
- Received cashback or promotional credits in their accounts, etc
- Have connected via Call, Chat, WhatsApp or website enquiries.
- Make timely and persuasive outbound calls to re-engage these leads.
- Handle inbound inquiries via Call/Chat/WhatsApp or Website and assist customers in navigating their buying journey.
- Understand customer needs, address concerns, and recommend the right products.
- Route interested customers to the nearest store, if required, for offline exploration.
- Work closely with the marketing and CRM teams to action warm leads efficiently.
- Maintain detailed records of interactions and follow-ups using internal tools/CRM.
- Consistently meet or exceed sales and conversion targets.
- Provide feedback to internal teams on customer patterns and potential improvements in the buying journey.
Qualifications
Required Skills & Qualifications:
- Graduate in any discipline.
- 1–3 years of experience in Inside Sales, Tele Sales, or Customer Engagement roles (eCommerce or retail experience preferred).
- Strong verbal communication skills in English and regional languages.
- Ability to handle objections and convert interest into sales effectively.
- Comfort with CRM tools and basic digital communication platforms.
- Target-oriented mindset with a passion for customer engagement.
Additional Information
Locations: Mumbai, Bangalore, Noida, Hyderabad, Vadodara, Chennai
Work mode: work-from-office
Salary: 3.2 - 4 LPA
Team: Assisted Buying Team
Key Performance Indicators (KPIs)
- Lead Conversion Rate
- Daily/Weekly Call Volume
- Revenue Generated per Executive
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