City Head

4 weeks ago

Mumbai, India Park+ Full time

About the Role

⮚ Steer and oversee New business addition & business operations for Valet Business on live projects

within a designated city/region

⮚ Manage P & L, auxiliary costs and revenue continuity at all assigned sites by manipulating and owning

ground performance and business levers

⮚ Oversee Area Manager bandwidth & ground team work reports on a daily basis to ensure adherence to

SOPs defined by the department

⮚ Manage City level operations to minimize user escalation & streamline B2B collection process as per

agreed terms on projects

⮚ Identify new business opportunities and add to revenue and user growth by onboarding accounts at B2B

level

⮚ Manage deployed operations schedules to over see process level gaps and running operations across all

projects in the city

⮚ Own product usage and growth metrics for user acquisition and repeat user CSAT/rating growth

⮚ Track manpower activity, to include successful completion of designated tasks

⮚ Liaison with client & management teams to coordinate and report on ongoing issues

⮚ Create & deliver reports to managers and maintain complete visibility in Data & action planned

⮚ Identify organizational or employee-related issues & create effective solutions for valet business growth

with current clients


Desired Candidate’s Profile

⮚ Min. 4-5 year experience in brand management/activation/sales/business development/running B2C

Operations

⮚ In depth experience of Enterprise sales closure, Retail Sales & Revenue Management and BTL activities.

⮚ Manage the launch process, ensuring all teams are on track to reach key milestones.

⮚ Experience in an early-stage start up environment and inherent hustle factor would be an advantage .

⮚ Operations & Sales Management experience with a B2C brand is highly preferred.


Preferred skills for this role

⮚ Should have excellent communication, presentation and leadership skills to work in a dynamic

environment.

⮚ Ability to act accordingly under strong pressure, along with the ability to effectively manage during

stressful or crisis situations.

⮚ A passion for creating & delivering innovative ideas and experiences.

⮚ Comfortable working in flexible working hours conditions and occasional traveling.

⮚ Proven track record and working experience as a brand executive.

⮚ Proficient with MS Office products and Google docs.

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