Art Tech Group

4 days ago

Kochi, India Art Technology and Software India Pvt Ltd Full time

Company Description:

Art Technology and Software is a leading provider of offshore Software Development, Web based Enterprise Solutions, Web Application Development, Multimedia, and Networking Services.

Our goal is to deliver sustainable IT solutions and support that help businesses advance and stay ahead of the competition.

With our team of professionals, superior technology skills, and successful project development methodologies, we offer cost-effective and customized solutions to meet business requirements.

Role Description:

Currently, we are searching for an Operations Manager to join our growing research and campaign management team in Kochi (currently 10 people, and a team lead).

Timing will be UK time.

We're looking for someone who has service operations and people management experience, with a desire to develop their career in a business that is set on growth, globally.

Ambition, the right mindset, determination, and a good attitude to getting things done properly is essential.

A desire to build and develop their career, and the careers of their team members ticks the right boxes.

The successful applicant doesn't need to have experience in our industry, but does need to have operational and people management skills, be fluent in English, process driven, and have a meticulous eye for detail.

We see this as a fantastic opportunity for the right person.

What you'll be doing :

Managing a team to ensure :

- Daily research volumes are met.

- Daily campaigns are setup and scheduled to launch.

- Campaign inboxes are maintained to a high standard.

- Reports are consistently updated by team members.

- Processes and checks are followed and completed properly.

- Staff accountability is monitored and logged.

- SLAs are continuously met.

- KPIs are monitored and reported on.

You'll also manage:.

Recruitment:

- Liaising with HR.

- Conducting first stage interviews.

- Coordinating onboarding and training.

As well as:

- Monitoring performance and calculating team member bonuses.

- Coordinating and implementing task migrations from UK (alongside other management).

- Conducting and reporting on employee performances.

- Completing several management administrative tasks.

- Attending management meetings with UK and India Stakeholders.

- Managing staff sicknesses, holidays, and reviews/appraisals.

The skills we're looking for:.

- A methodical thinker.

- You'll need to have experience in managing processes, and the ability to manage a team in accordance with procedures, quality standards.

- Calm and concise.

- We need someone who can work, delegate, train, guide, and support a team in a fast paced environment.

- Multi-tasking is a big part of the job.

- We need someone that has a structured approach to work, and is able to handle a variety of priorities with calmness, and confidence.

- Team/office management experience.

- It is essential that the successful applicant has experience in onboarding, reporting into management, and building / maintaining team morale.

- An eye for detail.

- The ability to identify mistakes and errors is essential (especially within spreadsheets and emails).

- It's vital we spot and resolve mistakes and errors before work is signed off.

- As well as being able to quality check one's own work, the successful applicant will also be responsible for checking and ensuring the team produces high quality work, rid of errors.

- Recognises the importance of compliances and regulations.

- A large part of what we do is governed by the data protection regulators in the UK and EU.

- You will need to have the ability to learn how to implement and manage governing processes of how data must be stored, shared, and managed.

- You will also be responsible for ensuring that these practices and procedures are completed to the highest of standard by the team members.

- Customer service experience.

- Soon, as well as research tasks, our Kochi office will take on duties that include managing outbound activity, and replying to emails.

- It's therefore important that the successful applicant has experience of working within a customer service environment.

- Excellent written English and verbal communication skills are essential.

(ref:iimjobs.com)

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