PC/Sr. PC

6 days ago

Kolkata, India Meritto Full time

Department: Customer Success

Type of Employment: Full Time

Location: Kolkata - AKASA Coworking, PS Srijan Corporate Park GP Block, Sector-V, Unit No 1102. Tower No-1, 11th Floor, Kolkata, West Bengal 700091


Position Overview:

Proactively engage with customers right from the time of inception throughout the entire life-cycle of the customer which includes strategic and tactical guidance, client onboarding, usage tracking, consultancy, training, meetings, workshop, upsell and renewal.

You must have high levels of self-motivation, excellent relationship management and the ability to communicate with both technical and business stakeholders.


Following is a detailed description of the Job role Key Roles & Responsibilities:

• Gather requirements from clients, Suggest Product Solutions, coordinate with other teams to ensure seamless Implementation.

• Frequent traveling at client locations for product training, and adoption purposes

• Have deep product knowledge of all product lines. Ability to showcase product demos and work out solutions for business use cases using best product fit.

• Work with internal cross-functional teams (Product, Sales, Marketing, Product Marketing, Finance, support, etc.) to ensure customer issues/ solutions are addressed

• Review ongoing product usage, account health, risk assessment, industry trends, customer trends, and competitor landscapes; Identity upsell/cross-sell opportunities

• Provide actionable insights to decision-makers to influence strategy and performance

• Ability to effectively prioritize and execute tasks in a fast-paced environment

• Manage overall customer success to ensure high retention and renewal rate.

• Act as a bridge between the company and the client.


Desired Candidate Profile:

•Should be highly comfortable in the fast-paced, high-growth startup environment

•Excellent written and verbal communication skills. Excellent interpersonal skills to interact with the clients.

•Ability to quickly gain the clients’ trust, demonstrate ownership for the clients’ issue, problem-solving skills. •Proficiency in Excel and report generation.


Eligibility Criteria:

1. Post-Graduation (MBA/ PGDM) preferred.

2. Mandatory degree in Computer Science/IT (B.Tech/B.E/BCA/MCA).

3. 2+ years of relevant working experience required preferably in digital marketing /education domain/SaaS-based organizations.

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